Technical Support Engineer 6 months
Keysight Technologies
Bucharest, RO
1 zi în urmă

Job Description

This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their networking skills in the area of Layer 2-7 testing.

Responsibilities :

  • Provide basic level telephone and email support to Ixia customers located in EMEA / US region
  • Assists customers with software entitlement issues and help with upgrade and license process
  • Assist customers with operation and configuration of Ixia hardware and software
  • Takes care of tracking, packing and shipping the hardware by following the internal procedure
  • Accurately log, track and maintain customer service requests
  • Effectively work and communicate with worldwide support and engineering team
  • Achieve customer satisfaction and support metric goals
  • On demand support during late shifts and weekends (not on a regular basis)
  • Requirements :

  • Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols
  • Good English communication skills (written and verbal)
  • Highly organized and detail oriented
  • Ability to coordinate with teams in offshore locations
  • Desirable :
  • CCNA
  • CCNA
  • Experience on switch / router configuration on Cisco.
  • Unix / Linux experience is a plus.
  • Offer

    Highly attractive financial and benefit package, according with individual experience and performance.

    Career development opportunity in a multinational company.

    The opportunity to work with high-level technologies

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