Job Description
This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their networking skills in the area of Layer 2-7 testing.
Responsibilities :
Provide basic level telephone and email support to Ixia customers located in EMEA / US region
Assists customers with software entitlement issues and help with upgrade and license process
Assist customers with operation and configuration of Ixia hardware and software
Takes care of tracking, packing and shipping the hardware by following the internal procedure
Accurately log, track and maintain customer service requests
Effectively work and communicate with worldwide support and engineering team
Achieve customer satisfaction and support metric goals
On demand support during late shifts and weekends (not on a regular basis)
Requirements :
Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols
Good English communication skills (written and verbal)
Highly organized and detail oriented
Ability to coordinate with teams in offshore locations
Desirable :
CCNA
CCNA
Experience on switch / router configuration on Cisco.
Unix / Linux experience is a plus.
Offer
Highly attractive financial and benefit package, according with individual experience and performance.
Career development opportunity in a multinational company.
The opportunity to work with high-level technologies
