Group Leader
Wipro Digital Operations and Platforms
București, RO
4 zile în urmă
source : jobs4it

Requirements : Proficiency in EnglishGraduate higher educationOverall professional experience in a people management role of at least 1 yearIn-

depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer)Experience in contract management, phone support or microcomputer industryExperience in working with SAPAttention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise mannerLeadership and People SkillsCommunication SkillsAnalytical SkillsInitiative and Creative ThinkingReportingAssertiveness and Goal OrientationResponsibilities : Coordinates the teams that provide customer support to the client?

Manages and is responsible for the month closing and quarter closing activities in accordance to the agreed standards? Manages the performance indicators and ensures the legal compliance of delivering the objectives.

  • Point of contact for escalations coming both from internal and external customers? Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
  • Is responsible for the KPIs (performance indicators) of the coordinated teams within the MPS department? Implements process changes agreed at process / company level?
  • Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development / promotions / succession plan, etc.

    defines theSensitivity : Internal Restrictedstandards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity / process management etc.

  • Working with other managers on various business related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc?
  • Provides guidance to the team members in relation to high complexity processes / programs? Identifies areas of improvement and sets action plans;
  • leads projects and initiatives at regional and global level? Ensures that the employees understand all HR programs that might have an impact on them?

    Manage conflicts at the team / process level, especially the ones related to organizational issues? Constantly motivates the team to perform to the fullest and to positively address the challenges, encouraging teamwork?

    Ensures that the employees participate in all the compulsory trainings? Ensures that the transfer of activities / responsibilities are well planned and implemented?

    Collaborates with the performance monitoring team : resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

    Benefits : Fantastic opportunity to work for one of the biggest brands in the world in a unique work environmentGreat career opportunity with a leading international outsourcing companyOpportunity of personal development in a multinational working environmentCompetitive salary with attractive set of social benefitsRelocation package : in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office locationAccess to a variety of benefits available through a flexible package that can be customized depending on each employees needsPersonal and professional development through a variety of training programs (hard / soft skills)

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