Customer Operations Specialist with French
HP Development Company
Bucharest, Romania
5 zile în urmă

Responsibilities :

  • Leads team effort of individual contributors to resolve moderately complex issues.
  • Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
  • Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure)..
  • Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
  • Spearheads efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
  • Represents team as a subject matter expert on complex internal processes to other functions and organizations.
  • Education and Experience Required :

  • First level university degree or equivalent experience.
  • Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
  • Knowledge and Skills :

  • Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of HP.
  • Mastery in English and local language as well as other languages as required.

  • Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
  • Advanced problem-solving and analytical skills.
  • Broad, in-depth knowledge of the end-to-end process of sales operations.
  • Solid knowledge of local legal compliance issues.
  • Advanced teamwork and collaboration skills.
  • Demonstrated project management skills.
  • Ability to structure and apply advanced organizational skills to manage daily operational issues.
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