Avantor is currently seeking a Workday HRIS Specialist to join our dynamic global HRIS Team. We are looking for a positive, well-organized, self-motivated professional to support our, Solutions Workstream Leads, HR Organization and key stakeholders.
In this position, you will deliver a high-level of customer service. You will act as a point of contact for as overall system performance and maintenance, including ensuring information security, testing updates, and improving process efficiency.
By doing this, you will have a strong contribution to building a professional and reliable HRIS tool for the company.
You will be part of a virtual team, working from our Bucharest office and report an HRIS manager abroad.
Your responsibilities :
Receive technical support requests from internal users via phone, email, and online ticketing system.
Triage, prioritize, manage and report on help desk tickets / resolutions.
Interact with end-users in a professional and courteous manner, providing quality service.
Accurately identify, evaluate and prioritize end-users’ issues, requests and / or questions.
Provide first level support and other documentation as necessary to aid in troubleshooting, resolving or reproducing the end-user issues or escalate as necessary.
Improve System Efficiency, identify processes that need improvement & outline an appropriate solution and present solutions to Workstream Lead
Regularly communicate with end-users as to the status of open tickets.
Perform post-resolution follow-ups to issues / requests.
Increase productivity by continued improvement of knowledge level and troubleshooting procedures.
Collaborate with management to champion efficient workflows and processes.
Perform regression testing for system and enhancement releases
Knowledge of the Human Resources function, and experience in HRIS systems, preferably Workday.
Mature approach with a focus on customer service, rapport-building, listening, and questioning skills.
Effectively apply communication skills to build and maintain relationships.
Proficiency with desktop software including Excel, PowerPoint, and Word.
Demonstrated skill in process improvement and project implementation.
Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)
Ability to work under stress / pressure to meet deadlines and company objectives.
Excellent time management skills, attention to detail, adherence to company policies, programs and work rules.
Problem solver; takes the initiative to reproduce the problem before navigating a solution by understanding not just what went wrong, but what action the customer is after.
Methodical; deliberate, detail-oriented with the ability to get to the heart of the problem. Regularly follows up with customer until their problem is resolved.
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.