Description
Our partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.
Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around.
Join them! Responsibilities : Provide remote technical support to Enterprise printer customers.Receive direct client contacts (e.
g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly, if possible, within SLAsRedirect calls to field engineering support if a field support visit is required.
Escalate to Escalation Support team (Tier 3) as required.Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base.
Requirements
Requirements : 1+ Years industry experience in product support (Field and / or remote support) for IT industryFluency in English (C1 / C2 level) and French (C1 / C2 level)Proven record of high achievement in customer service roleClear written and oral skillsAbility to communicate with empathy.
Strong abilities towards SLA compliance.Strong technical support capabilities on IT products / devices.Experience with Multi-functional printers is an advantage.
Strong troubleshooting and problem-solving capabilities.Decent remote configuration and troubleshooting capabilities.Good documentation skills.
Decent remote configuration and troubleshooting capabilities.Good documentation skillsIndustry stand certificate – Comp TIA A+ (Preferred but not required)All applicants must already have a Romanian Tax Number or hold a Romanian passport.
organization metric targetsExcellent team player with a committed approach to teamwork and customer responsibilitiesAble to maintain and project a helpful and courteous attitude in any circumstancesHighly resilient under pressure and adaptable to unforeseen work demands
Offer
The Offer A role in which your IT heart will singA highly competitive salary (23-27K)A fixed, long-term contract to protect you in these unprecedented timesRelocation support to Iasi, Romania25 days of paid annual leaveCareer Progression OpportunitiesWell-rounded Health and Life Insurance Packages The Location The cost of living in Iasi, Romania is 5% less than the average cost of living in Romania.
Cost of living is calculated based on accumulating the cost of food, transportation, health services, rent, utilities, taxes, and miscellaneous.
Iași, also referred to as Jassy, is the second largest city in Romania and the seat of Iași County. Located in the historical region of Moldavia, Iași has traditionally been one of the leading centres of Romanian social, cultural, academic and artistic life.
Known as The Cultural Capital of Romania, Iași is a symbol in Romanian history.
