Order Desk Analyst
8x8, Inc
Cluj-Napoca, Romania
4 zile în urmă

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. NYSE : EGHT is to transform the future of business communications.

The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.

For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.8x8 is seeking an enthusiastic Order Desk Analyst to join our Commercial Sales Operations team and to increase efficiency of sales efforts that will help our reputation and growth.

Responsibilities :

  • Validate order requests against contractual agreements and all required approvals and / or documents (ie. Purchase Orders, etc.)
  • Ensure all orders conform to policies & sales / commercials matrix, and coordinate with sales, finance, partners, and other stakeholders when revisions are required and / or approvals are necessary
  • Ensure all sales orders are processed and scheduled within SLA upon receipt of order request
  • Provide cross functional operational support to sales, logistics and manufacturer on daily activities
  • Maintain and monitor weekly metrics, including on-time delivery, average business days to ship, expedite and rejection rates, etc;
  • identify areas for improvement and work with team to drive improvements

  • Maintain proactive communication with Sales and Management on any urgent orders / exceptions
  • Assist in the ongoing documentation of ordering procedures including analyzing gaps within the order entry processes, participating in the development of new processes or techniques to resolve problems and prevent their reoccurrence
  • Maintain focus, processing throughput, and professional composure in a fast-paced environment, especially during high-volume periods at quarter end & month end
  • Qualifications :

  • Previous experience in ordering / sales operations or inside sales or equivalent preferred
  • Basic understanding of revenue recognition
  • Ability to read and understand various agreements / documents to extract relevant data
  • Well-organized, detail oriented, eager to learn; able to calculate pricing in accordance to matrix
  • Exceptional communication & critical thinking skills
  • Previous Salesforce experience is required.
  • Experience in Apttus or other CPQ / QTC system, and CRM & Google Apps preferred
  • Working at 8x8 :

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers,
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