NOC IP Engineer
eTeam UK
Timisoara, RO
‎în urmă cu 12 ore

RESPONSIBILITIES

  • 24*7 Alarm monitoring of IP access and IP core devices.
  • Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy tool.
  • First level diagnosis of all minor, major and critical alarms.
  • Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
  • Troubleshooting of known faults / Identified scenarios.
  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
  • Co-ordinate with BO, TAC and FLM teams
  • Co-ordinate with SOC team for the tickets raised by Client SOC for service and performance alarms
  • As a part of change management, do pre / post health checks and co-ordinate change management
  • Raise tickets as a part of problem management for recurring faults
  • Resolve the tickets and incidents by analysis and identification techniques
  • Responding to an alarm notification to evaluate the impact of the alarm.
  • SKILL AND KNOWLEDGE

  • 3 to 5 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
  • Should have an operations experience in following technologies implemented in Mobile network
  • Switching
  • MPLS / Basic Troubleshooting
  • Should have experience of provide Level 1 fault management support, executing changes in the network
  • Device level experience for any of following mentioned network elements in IP equipment's like Huawei, ALU, Cisco, Juniper etc.
  • Should have basic understanding of mobile backhaul network on MPLS, Ethernet, and Protocols like BGP, OSPF, STP,VTP,HSRP / VRRP.
  • Have good analytical and technical issue resolution skills.
  • Should have good experience of Alarm Management, Fault Management , Change Management / Configuration Management.
  • Should have user level knowledge of of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy
  • German speaking skills with B1 competency
  • German speaking and writing skills with B2 competency
  • English writing and speaking skills
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