Automation Specialist - Functional Testing
SOCIETE GENERALE
Bucarest, Roumanie
‎în urmă cu 8 ore

Responsibilities

Your Role in a Nutshell :

The activities :

The service covers the level 2 support of the OPS and AFT applications, which comprises the following 4 components :

  • Achieve the Morning Check of applications operation;
  • Ensure that the OPS and AFT platforms are maintained in operational condition;
  • Ensure that Tosca scenarios are kept in operational condition;
  • Adapt existing Tosca scenarios to application changes.
  • The service provider must also contribute to the formalization and enrichment of a knowledge base necessary for handling known incidents and malfunctions, in order to :

  • Increase knowledge and mastery of the tools and typologies of incidents encountered;
  • Reduce service recovery times;
  • Reduce the number of incidents.
  • The deliverables :

    The Service Provider undertakes to deliver the following deliverables :

  • Weekly and monthly reporting;
  • Post mortem incident production;
  • Completed ticketing tool (s);
  • Documentation and procedures to complete and manage;
  • Updated TOSCA scenarios.
  • A little about You :

  • Have the ability to analyze incidents, especially on a Windows environment;
  • Follow incident instructions (communication, message, priority management, etc.);
  • Take into account changes in scope, applications or techniques;
  • Share the knowledge of all the incidents, all the controls, all the follow-ups and ensure a good level of communication with the level 3 support.
  • We also value :

  • Team spirit ;
  • Responsible attitude and Customer oriented ;
  • Autonomy in working ;
  • Ability to summarize the information ;
  • Willingness to help and guide your colleagues in technical matters.
  • Raportați această lucrare
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