Purpose Statement : The Service Supervisor is responsible for directing the activities of the Service Leaders with an emphasis on product quality, on time delivery, and factory production efficiency.
Additionally, the Service Supervisor is responsible to support the key business metrics, general housekeeping, and workplace safety.
Key Job Accountabilities :
Ensure a work environment exists for employees that provide effective communication between all shift team members in order to effectively communicate concerns regarding production.
Set the direction relative to manufacturing goals in order to meet production needs and expectations.
Identify and communicate information to correct Factory discipline relative to product quality and defect prevention, product disposition, and rework and / or repair activity.
Identify resource needs, as well as ensure that the production schedule is met.
Serve as the Team Leader for all shifts ensuring proper carryover of production activities and requirements. Direct the Service Leads and associates to ensure that day-to-day production needs are met.
Accountable to execute on Plexus’ Best People strategy, leaders will focus on evaluating potential, driving succession planning and ensuring that their employees receive the development and coaching required to realize their full potential.
Additional Accountabilities :
Communicate and assist in the resolution of part shortages or the expedition of product.
Evaluate, monitor, and react to personnel allocation in the Service including the use of overtime in conjunction with production needs.
Monitor and prioritize aging material orders.
Work with the CSRs and Manager to load all processes and shifts.
Supervise the Service Leads.
Responsible for understanding and providing input to capacity planning as customer's production demands fluctuates.
Determine and communicate the direction relative to housekeeping and safety practices.
Support goals and metrics.
Performs annual performance reviews, assure adequate staffing, and provide appropriate resources / training to support expected job performance.
Minimal travel may be required to meet the needs of the business (estimated 10%).
Adopts and complies with the requirements of ISO 9001, ISO 14001 and ISO 45001 standards provided in the procedures and instructions specific to each field, documentation that underlies the proper functioning of the integrated management system of quality, environment, safety and occupational health.
Additional duties as assigned.
Education / Experience Qualifications :
Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
Two (2) years of supervisory experience is required.
The employee must successfully complete all internal courses offered by the company necessary to do the job.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications :
Employee must be self-motivated with the ability to work independently and in a team environment.
Employee must possess good written and oral communication, organizational and troubleshooting skills.
Employee must work safely at all times and maintain the confidentiality of all customer and company information.
Must have computer experience with Microsoft Word, Microsoft Excel, and the ability to learn Plexus Data Collection and MRP / ERP systems.
General office equipment and materials.
Work Environment :
The work setting should consist of a manufacturing environment with suitable lighting, comfortable temperatures, and a moderate noise level.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status.
We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!
Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas.
Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).
Applicants for these positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.