Business Process Administrator
Communisis
Bucharest,GB
6 zile în urmă

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The Business Process Coordinator will provide an efficient and professional service to in-country stakeholders, providing ongoing execution of key tasks and actions throughout multiple accounts.

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Key responsibilities include but are not limited to :

  • On an end to end, project by project basis work with the Customer Relationship Manager and Buying Specialist to deliver these as required both locally and across EMEA
  • Coordinates the internal administration process : Purchase Order (PO) requisition, processing through proprietary IT systems and follow up to job completion (Proof of Delivery requisition and Invoicing) and process orders (from instruction to invoicing) in line with service level agreement, client brief and expectations, quality & ISO standards
  • Manage critical path schedules within projects to adhere to key terms of the client’s / supplier’s contract and SLA e.
  • g. pricing, turnaround times etc

  • Ensuring procurement and services operations run smoothly keeping track of contracts and invoices, managing the processes, keeping accurate records, and assisting programme teams on milestone management
  • Responsible for client invoicing and cash flow
  • Ensuring we're ready for audit, ensuring that procedures are in place and followed for logging relevant documentation and producing reports for internal and external auditors using Communisis Management Information System (MIS).
  • Be compliant with all relevant legislation and standards prevailing upon the products customers require e.g., ISO, Quality, Health & Safety standards as applicable to the materials sourced
  • Follow and update operational and project reports as directed covering areas such as : Operational Status, Job Tracking, Job Critical Path
  • Escalate to the Senior Client Relationship Manager / Buying Lead / Country Manager any situation requiring contingency planning and crisis management , with a solution-led attitude KPI : Maintain incident log for both internal, client and supplier incidents at 100%
  • Question to understand or clarify expectations and provide client with essential Business As Usual (BAU) information including notifying them when projects are slipping or of potential problems.
  • Make a note of problems and issues faced and discuss these with line manager to understand what development opportunities there may be.
  • Coordinates the administration and data integrity that underpin and drive the account development process
  • Financial Management - Ensure complete accuracy on a job by job basis; quotation vs estimate, client PO, invoice and on the Communisis Management Information System (MIS).
  • Communisis values sharing and flexibility within the account structure; from time to time there could be opportunities for all to partner with or shadow new colleagues in other markets.
  • Personal Development Understand the role and its responsibilities and ensure you maintain the skills, knowledge and attitude to deliver a great service to your customers.
  • Take advantage of learning and development opportunities and seek feedback to improve and enhance performance.
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    What You'll Bring order >

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    To be successful in this role you should have :

  • Experience of working with business processes such as invoicing, project management and purchase orders
  • Solid organisational, prioritisation and time management skills and the ability to coordinate and track multiple projects simultaneously
  • Sound numerical skills, ability to process large volumes of data and the ability to apply these skills in a business context
  • Excellent Microsoft Office skill particularly Excel and Word
  • Able to talk the same language as the teams - know the language of FMCG communications.
  • Experience of complex incident reporting and complaint management
  • Polished professional communication and presentation skills
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