IT Service Desk Analyst for Americas
Cluj-Napoca, Cluj, Romania
3 zile în urmă


The position type is permanent, full time; working schedule : afternoon. Who we are : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.

We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.

We pursue innovation, strive for sustainability and develop insights in every part of our business. Why people choose to work with us : Let's start with the cool workspace after all, that's our business.

  • But that's just one of the ways we help people like you do their best work. We encourage curiosity and critical thinking;
  • we embrace wellbeing in its broadest sense, and we provide mentorship and inspiration at every step of your career journey.

    Our Steelcase Service-Desk process relies on a Single Point Of Contact process (SPOC process) where any Service-Desk customer within the Americas (US, Canada, Brazil, Mexico etc.

    will contact Steelcase Service-Desk to submit any IT-related incident or request. What you will be doing :

  • Respond to requests for technical assistance via phone or electronically, and resolve technical hardware and software issues;
  • Research questions using available information resources;
  • Advise the user on appropriate action and follow standard help desk procedures;
  • Administer help desk software;
  • Redirect problems to appropriate resources if needed;
  • Identify and raise situations requiring urgent attention;
  • Track and route problems and requests and document resolutions in knowledge base;
  • Stay ahead of with system information, changes and updates;
  • In order to cover the users working time it is vital to work in shifts.
  • Who you are :

  • IT / Technical University degree or student would be a plus;
  • 6 months to 1 year work experience appreciated;
  • Strong Windows OS and MS Office skills;
  • Customer focus skills, good listening skills, good social skills with internal and external customers;
  • Analytical skills (ability to analyze and synthesize), team-player, handle time and workload efficient;
  • Working experience with the Americas region is a significant advantage;
  • Excellent English skills.
  • Your future team : The IT Service Desk Americas is collaborating with all IT functions. They are also working closely with the other IT Service Desk teams (EMEA & APAC) looking to globalize the processes.

    Benefits At Steelcase, we care about our employees and we want to recognize their effort through a significant package of benefits which includes fixed and flexible benefits (16.

    175 RON gross per employee / year). Flexible benefits budget that can be spent on any of the following options :

  • Reimbursement of your outside country vacation up to 4.500 RON / year and vacation vouchers for Internal tourism
  • Trainings and accreditation in accordance with your job description
  • Reimbursement for public transportation or fuel
  • Work from Home financial support (160 RON / month)
  • Meal tickets
  • Private pension
  • Gift vouchers for special events according to the legislation : Christmas, Easter, 8th March, 1st of June
  • Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.)
  • Sports discounts for gyms, spa & relax, sport equipment and articles... and others.
  • Fixed benefits :

  • 25-30 days of annual leave (depending on your seniority)
  • Healthcare Subscription at Regina Maria : Expert Complete package
  • Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
  • Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON / year
  • Financial support for special life events
  • Work anniversary and birthday kits
  • Learning & Development opportunities via Udemy, EdX, internal trainings etc.
  • Office perks : fruits & goodies in the office & well-being initiatives
  • A hybrid model of work and flexible program.
  • Do you see yourself working here? We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.

    We value applicants who are comfortable interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply!Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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