Support Engineer
Microsoft
Bucharest, Bucharest, Romania
1 zi în urmă

This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?

In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe.

We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service.

The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.

The role provides great scope for career development opportunities within Microsoft.

The Support Engineer provides technical support regarding Intune (and Enterprise Mobility Suite) to enterprise customers, partners, internal staff and / or others on critical issues experienced with Microsoft technologies.

Deliver technical support to Intune Services (which may overlap with System Center Configuration Manager in hybrid scenarios), the technologies that surround them including Networking, Directory Services.

A Support Engineer is responsible for providing quality support for Intune with a high degree of customer happiness, provide responsive and reliable technical solutions and information to Microsoft customers.

For more about Intune, see here -

Responsibilities

  • Positively represent Microsoft and communicate with corporate customers via telephone, email, Teams in regard to finding solutions for technical problem identified in Microsoft products
  • As a member of a team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed.
  • Frequently, these problems are politically charged situations, as well, requiring the highest level of customer service

  • Responsible for managing the relationship with these customers and thoroughly documenting their cases
  • Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
  • Write technical articles and blogs for guiding other team members and customers
  • Consistently share best practices
  • Qualifications

  • Good Communication Skills - spoken and written English- German, French, or Italian would be a plus
  • Excellent customer service skills and customer focused attitude
  • Three or more years of experience in systems deployment / admin, network operations, software support or IT Consulting
  • Effective learning skills and the ability to learn on the go
  • Strong problem-solving skills includes troubleshooting, problem analysis and resolution, good judgment / decision making ability
  • Genuine passion for technology and desire and aptitude to increase technical skill level required
  • Strong knowledge of : any Windows OS, Mobile device OS, Client / Server knowledge, understanding of Cloud services
  • Recent work experience in a customer facing support role
  • Cultural sensitivity
  • Experience of building relationships with customers
  • Ability to build the trust of a community
  • Self-motivation and an ability to use initiative
  • Flexibility and ability to adapt to ambiguous and changing situations
  • Identify system problems and recommend solutions to improve processing efficiency and stability
  • Ability to manage multiple priorities, commitments and projects
  • Must have excellent organizational and time management skills
  • Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well Partners and customers
  • Preferred skills :

  • Intune and SCCM
  • MDM platforms
  • Group Policy configuration and Advanced Group Policy Management (AGPM)
  • Software and Patch Deployment
  • Operating System Deployment
  • Configuration of client endpoints and endpoint management
  • Ability to identify areas of improvement to continually improve service quality and reduce costs
  • Self-starter, pragmatic, flexible and comfortable with ambiguity, able to align business and Digital Technology Group vision to deliver clarity
  • AD DS knowledge
  • Windows client deployment knowledge’
  • PKI Infrastructure
  • PowerShell Skills
  • What to expect?

  • Work is office-based, but occasionally there is the need to travel to attend meetings
  • Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers
  • We work with a diverse range of customers, from small dev shops and independent software vendors (ISVs) to blue chip organisations
  • Resolving customer technical problems
  • Opportunity for personal growth.
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