Oracle Adaptive Intelligence Cloud – Technical Support Engineer
NetSuite Inc.
Bucharest, Romania, RO, RO
1 zi în urmă

Job Description - Oracle Adaptive Intelligence Cloud Technical Support Engineer (19000SCO) Preferred Qualifications

Job description :

Oracle Software Support isgrowing its Oracle Adaptive Intelligence Cloud Support team.

As part of this team, you willlearn the latest technology and help influence product supportability,usability, maintenance, and installation / configuration.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

The team works closely with theOracle Adaptive Intelligence Cloud Development team, as well as other Oracleteams, directly involved in Cloud Products.

If you are interested in joiningthe support team for a product in its early stages and help shape the future ofOracle AI-

driven products, then this is the place to be. If you think you meetthe requirements below, we are definitely interested in finding more about you.

As a Technical SupportEngineer, you will be expected to have :

  • B. S. degree in ComputerScience, Information Technology, Engineering or equivalent work experience.
  • Good communication skills withthe ability to provide advice to both technically aware and non-technicallyaware customers.
  • Knowledge of SQL and RDBMS.
  • Any of the following abilitieswill be considered advantageous : Groovy Scripting, Scala, Java, Javascript, Ror Python; SOAP / REST Webservices;
  • Good understanding ofpredictive algorithms and machine learning techniques;
  • Passionate about ArtificialIntelligence and its applications.
  • Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

    Key technical &Analytical Skills :

  • Strong problem-solving skills.
  • SQL knowledge and ability tounderstand RDBMS concepts
  • Will be considered a plus : Scala, Groovy Scripting, Javascript, Python or R, SOAP / REST Webservices.
  • Documenting troubleshootingand problem resolution steps.
  • Understanding machine learningterms and techniques.
  • Troubleshooting SaaS / Cloudenvironments
  • Behavioral :

  • Good interpersonal andcustomer care skills.
  • Ability to deal politely withdifficult callers.
  • Ability to liaise withcustomers in an empathic and technically effective manner.
  • Excellent communication skillswith the ability to provide advice to both technically aware andnon-technically aware customers.
  • Customer oriented attitude.
  • Good command of Englishlanguage, both written and verbal.
  • Ability to persevere in theface of obstacles and ensure customers’ success.
  • Detail oriented.
  • Logical thinker.
  • Able to work well in a team,as well as on your own.
  • Process orientation preferred.
  • Education :

  • B.S in Information Technology,Computer Science or equivalent.
  • Other qualifications orcertifications within the IT domain might be considered.
  • Main responsibilities :

  • You will be the technicalinterface to customers and Oracle Partners for resolution of problems relatedto the use of and maintenance for Oracle Adaptive Intelligent Apps and DataFoxCloud.
  • You will have an understanding of all Oracle products in their competenciesand in-depth knowledge of several products and / or platforms.

    You will be highlyexperienced in multiple platforms and be able to complete assigned duties withminimal directions from management.

    Routinely, you will act independently whileresearching and developing solutions for customer issues.

    Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

    Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

    Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

    Solutions often take time to develop through research, collaboration or problem replication. Duties and tasks are standard with some variation.

    Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.

    e., CNE, MCSE, CPA, Oracle, etc.).As part of Oracle's employment process candidates will be required to successfully complete a pre-

    employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

    This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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