As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. NYSE : EGHT is to transform the future of business communications.
The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.8x8 has an exciting opportunity on our internal Information Technology team for an IT Senior Engineer.
We are looking for someone with diverse skills and experience, desire to personally lean in and make a difference, and a strong ability to build and develop systems, processes, knowledge, people, governance, and overall technology competencies within a dynamic enterprise environment.
You will :
Play a critical role in designing, deploying, and managing the delivery, performance, and lifecycle of, 8x8 Enterprise Infrastructure systems, platforms, processes, and services covering the following :
End-user devices, user process, productivity tools, physical networking infrastructure and Cyber Security
Business functional and enterprise enabling SaaS and on-premise applications
Private and Public Cloud infrastructure and integrations (IaaS, PaaS, Server OS, Database, Virtualization, Storage / SAN, Backup, DR)
Integration and DevOps (Automation / Orchestration)
Technical effort management including project team resource coordination, work task definition, progress tracking, maintaining and reporting on timelines, budgeting estimates, organizing meetings, and status communications
Perform things like data integration, planning, mapping, process analysis
Monitor, administer, and provide escalated support and create end-to-end solution diagrams designs, strategic technology roadmaps of 8x8 Network systems, platforms, and services
Contribute to and improve : standards, governance, processes, knowledge, and documentation for 8x8 Enterprise Infrastructure
Participate in infrastructure strategy discussions in order to identify stability and performance trends that indicate the need for strategic changes to Infrastructure architecture
Build and maintain productive collaborative relationships with external vendor technicians, peer engineers, and client business teams
Work to advance the overall IT team technical capabilities and ITSM maturation by creating and maintaining IT knowledge (support procedures, operating procedures, best practices, standards, training materials, etc.
Train IT support staff, peer engineers, and end-users
Experience presenting ideas effectively with varying levels of technical and non-technical audiences
Experience / Qualifications
Degree in Computer / IT related field or industry specific certifications(nice to have)
Proven experience in technology systems support, engineering, administration, and delivery
Accountability for the successful deployment, delivery, maintenance, and support of end-user facing technical services
Subject matter expertise within at least one infrastructure technical domain
Knowledge of the interdependencies of multiple infrastructure technical domains
Network / system component architecture, end-user device types, Microsoft operating systems, and application delivery models know-how
Solid understanding of IP addressing, as well as common network, routing, communication, and application protocols such as (SIP, TCP, UDP, HTTPS, SSL)
Familiarity with authentication, access, and network security
Experience with network and application diagnostic, monitoring and analysis tools (e.g. Wireshark / tcpdump, SNMP, RMON)
Experience in working with vendor partners and engaging manufacturers account teams and technical support for product lifecycle and to drive issue resolution
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work.
We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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