Technical Support Engineer
emerson
CLUJ NAPOCA, CLUJ, Romania
5 zile în urmă

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj, you will be primarily responsible for the technical support by creating technical quotes for the special solutions that we can provide to our customers.

You will be working close with our product engineering and specialists, to understand the possible solutions and quote them by respecting the quality and service level standards.

You need to develop and sound knowledge of the products assigned to you and be connected to our internal customers to provide best in class technical support.

IN THIS ROLE YOU WILL :

  • Offer pre-sales technical support, by providing special quotes for the different buyouts that can be part of our technical solutions
  • Review, analyze and offer suitable solutions to the technical queries;
  • Stay connected to the product engineers and internal customers to be able to understand the full picture and provide the right solution
  • Manage promptly and professionally all requests reported by customers;
  • Develop and maintain a sound knowledge of the assigned products or product groups
  • Provide technical support and expertise in a timely manner to sales teams and other internal colleagues
  • Extended knowledge of the products to propose customer alternatives based on a clear or vague description of the application;
  • Interact with Sales Offices on finding tech solutions for Customer applications;
  • Interact with our agreed suppliers to find align on viable products, price, lead times to quite to our customers
  • Interact with our supply chain organization to get updates on suppliers and get support on response times
  • FOR THIS ROLE YOU WILL NEED :

  • University degree in Engineering (Technical);
  • 2 years experience in a similar position or in a commercial environment (technical support, quotations, technical sales);
  • Highly motivated and very well organized
  • Team-work experience
  • Good understanding of technical applications
  • Languages : English advanced level (mandatory) + any other is a plus
  • PC skills : MsOffice, Internet
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