SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
ABOUT THE NEAR SHORE CENTRE - WITHIN THE CUSTOMER SUCCESS ORGANIZATION
As an enabler of the Intelligent Enterprise, the SAP Customer Success organization helps our customers to run at their best.
Our services, support, and tools guide, simplify, and accelerate our customers journey towards becoming intelligent enterprises with SAP’s digital platform, intelligent suite, and intelligent technologies.
Together with our customers and partners, we drive differentiating innovation and create exceptional business outcomes.
As a central part of SAP Customer Success, Intelligent Delivery Group is implementing end-to-end solutions with our customers by translating their aspirations into business solutions.
We strengthen the relationship with our customers and strive for long-term engagements.
We as a team, are supporting the customers all over EMEA in their journey to S / 4HANA, solving complex business challenges with cutting edge technologies.
Our colleagues are involved in green field S / 4HANA implementation projects, Conversions to S / 4, Central Finance implementations and also Cloud solutions.
We collaborate closely with our colleagues from Center of Excellence and product development, in order to deliver complex Proof of Concept for innovative solutions.
PURPOSE AND OBJECTIVES
As an SAP QM Consultant you will be responsible for :
analysis, consultancy and configuration of the SAP quality management area to meet the business needs of company.
configuration of SAP Quality Management area to meet the business requirements to enhance the quality management process.
deploying QM system to meet business strategy across functional teams, testing and writing the technical documentation for QM process.
communication and coordination with business users, managers and Quality Management leads to ensure the integration of processes and modules across organization.
EXPECTATIONS AND TASKS
Facilitate the implementation and support of SAP Quality Management
Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
Facilitate workshops to collect business requirements
Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
Design, customize, configure and testing of the module.
Identify gaps, issues and work around solutions.
Act as liaison with client for troubleshooting : investigate, analyze, and solve software problems.
Handle changes or emergency transports as needed for high priority issues
Document functional designs, test cases and results.
Proactively identify and propose business process and / or system enhancements
Provide consulting services on both new implementations and existing support projects
Act as a liaison between the business functions and the technical team.
Provide ad-hoc training and user support as required
Work self-directed and independently; may act as subject matter mentor to more junior
Education and Qualifications / Skills and Competencies :
Bachelor's degree in science, Engineering preferably in Computers / ECE / Computer Science / information technology)
Ability to multitask and manage multiple deliverables and projects at the same time
Ability to understand business processes from a customer perspective
Ability to work in a team environment, effectively interacting with others
Ability to solve complex issues quickly and creatively.
Must be results oriented, and demonstrate a can-do attitude adaptability, flexibility and resourcefulness
Strong and professional customer service skills with a confident approach and excellent communication skills.
Work Experience :
Minimum of 3 years of experience in a full cycle implementation as well as in support projects.
Minimum of 3 years designing and configuring QM modules knowledge of the key integration points between the other SAP modules (MM and PP experience is an asset).
Experience in SAP related modules, and QM integration with different modules in SAP system.
Have experience of working in a Professional Services or Distribution company is an asset
Strong knowledge of Quality Management processes and techniques and with a confident approach and excellent communication skills.