Premium Services Delivery Engineer with French
Bitdefender
Bucharest, RO
4 zile în urmă

What you will be doing

  • Work remotely via phone or TeamViewer to provide complete solutions and service.
  • Perform specific services which include:

- Software upgrades and installation

- PC configuration and optimization

- Troubleshoot software, hardware, network issues & peripherals

- Remove spyware, adware, and other malware

- Set up security policies.

  • Provide thorough documentation of all work.
  • Handles customer inquiries using live communication platforms (phone, chat, email)
  • Help end users understand the Bitdefender products and services.
  • Create, complete and close helpdesk tickets in accordance with established standards
  • Maintain skills required for specialization in computing.
  • Actively communicates with other departments to increase and leverage skills

 

Responsibilities:

  • Identify, diagnose, and correct problems in a timely manner with minimal supervision.
  • Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
  • Install, maintain, analyze, troubleshoot, and repair operating systems. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
  • Handle Helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis.
  • Determine users’ technical needs and provide appropriate solutions.

 

Requirements:

  • Experience with customer contact and strong customer service skills
  • Advanced command of French is mandatory
  • Experience with Microsoft Windows and MacOS operating systems
  • Knowledge of PC hardware and peripherals
  • Knowledge of malware removal tools / antivirus programs
  • Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnostic and troubleshooting
  • Strong interpersonal skills and the ability to work well with different levels of technical knowledge
  • Strong written and verbal communication skills, ability to multi-task, and ability to communicate and express technical issues in technical terminology.

 

Why choose us:

  • You’ll be part of a young, dynamic team.
  • We offer continuous trainings and you’ll have the opportunity to increase your technical knowledge.
  • The position implies remotely connecting to customers’ PCs and troubleshooting / fixing the issue on the spot (without needing to troubleshoot via email.

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