What you will be doing
- Work remotely via phone or TeamViewer to provide complete solutions and service.
- Perform specific services which include:
- Software upgrades and installation
- PC configuration and optimization
- Troubleshoot software, hardware, network issues & peripherals
- Remove spyware, adware, and other malware
- Set up security policies.
- Provide thorough documentation of all work.
- Handles customer inquiries using live communication platforms (phone, chat, email)
- Help end users understand the Bitdefender products and services.
- Create, complete and close helpdesk tickets in accordance with established standards
- Maintain skills required for specialization in computing.
- Actively communicates with other departments to increase and leverage skills
- Identify, diagnose, and correct problems in a timely manner with minimal supervision.
- Identify, respond to, and resolve end user and computer problems in a Windows and macOS environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
- Install, maintain, analyze, troubleshoot, and repair operating systems. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
- Handle Helpdesk tickets and workflow, providing timely updates to both clients and tickets on a daily basis.
- Determine users’ technical needs and provide appropriate solutions.
- Experience with customer contact and strong customer service skills
- Advanced command of French is mandatory
- Experience with Microsoft Windows and MacOS operating systems
- Knowledge of PC hardware and peripherals
- Knowledge of malware removal tools / antivirus programs
- Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnostic and troubleshooting
- Strong interpersonal skills and the ability to work well with different levels of technical knowledge
- Strong written and verbal communication skills, ability to multi-task, and ability to communicate and express technical issues in technical terminology.
Why choose us:
- You’ll be part of a young, dynamic team.
- We offer continuous trainings and you’ll have the opportunity to increase your technical knowledge.
- The position implies remotely connecting to customers’ PCs and troubleshooting / fixing the issue on the spot (without needing to troubleshoot via email.
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