Global Service Desk Analyst, Global IT
3 zile în urmă

Preferred Qualifications

You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.

• Assessment and resolution of interruptions or reductions of IT services
• Analysis, validation and documentation as part of incident management lifecycle
• Follow standard practices and procedures to identify potential system issues and escalate them if required
• Provide feedback on support delivered and current processes and procedures
• Attendance at various meetings as needed
• Communication within different levels of a business
• Other duties as assigned

• Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment
• Excellent written and spoken English, other languages advantageous
• Ability to do shift and weekend work
• Proven ability to solve complex issues
• Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
• Ability to make clear decisions and deal with stressful situations
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