Agent L1 Service Desk with German
Vodafone Limited
5 zile în urmă

Be a member of a fast growinginternational organization! Vodafone Shared Services Europe is part of theVodafone Group and operates in two EU countries as a commercial HUB forVodafone activities all around the world with almost 3000 colleagues.

The Bucharest based centre startedits operation in 2014. Now it serves as a centre for excellence in Technology,Customer Service, Fraud, Security Services and Finance hub.

Our Technologydepartment is focused on Enterprise Product and Services, Infrastructure Management,Applications Operations and Customer Service Desk.

Using state of the art technologies,we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based centre startedits operation in 2007. Now it serves as a Financial, Enterprise, BusinessIntelligence, HR and Sourcing HUB, continuously focusing on supporting andimproving processes in 29 countries and offering solutions to 150+ VodafoneEnterprise Customers.

Join us in Romania and in Hungaryand be part of our global team, supporting Vodafone clients around the world.

Your day to day :

Take internal customer calls in German (from ourcolleagues from Vodafone Germany)

With these activities you will have a great impacton our business :

  • Log, troubleshoot and dispatchIT issues to the next level, with the aim of ensuring quick and effectiveresolution;
  • Collect data for internalreporting

    Ensure service levelagreements are fulfilled

    Resolve incidents,service requests and queries

    Update information in therelevant systems

  • Document new known errors With these skills you are a great candidate :
  • Speaks German at anadvanced level (C1) and English at medium level (minimum B2)

    Has team working skillsand is socially skilled

    Is ready to listen andunderstand the internal client’s issues

    Is flexible and capableof properly analyzing the problems they encounter

    Has the capacity to takecare of the technical documentation

    Is willing to develop acareer in IT

    Sounds like the perfect job? We’ve got even more tooffer :

    Work from Home You can have home office 2 days per week

    Medical anddental services

    Life insurance

    Dedicatedemployee phone subscription

    Special discounts for gyms and retailers

    Annual CompanyBonus

    OngoingEducation we continuously invest in you to ensureyou have everything needed to excel on the job and enhance your skills

    You get to workwith tried and trusted web-technology

    Getting in onthe ground floor of an technologychanging company

    FlexibleVacation Take time off when you need it, wetrust you

    We’re at our best when you’re at yours

    Vodafone NOTE :

    Wethank all those who apply; however, only those selected for furtherconsideration in the selection process will be contacted.

    Weare welcoming all applications from the persons who have the legal right towork in Romania.

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