Service Delivery Manager - Iasi => Relocate to Iași
High Staff Recruitment
Târgu Frumos, RO
‎în urmă cu 6 ore
source : Loadjobs

Job Description :

Multinational organization, currently looking for a SDM to manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.

Key Responsibilities

  • Delivering service that meets SLA and ensures customer satisfaction (KPI : SLA achieved & high customer satisfaction)
  • Developing strong relationships both external and internal. (KPI : Strong network in place & relationship management skill are evident) Remote Service Delivery Manager is responsible for supporting CADM and / or Level 2 SDM in managing sales cycles and same account growth initiatives.
  • Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance

  • Achieving productivity improvements (KPI : Value for customer, enhanced margin and P&L performance)
  • Growing the business (KPI : Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.
  • Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers)
  • Ensures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
  • Motivates other service delivery employees
  • The Offer

  • Great compensation package
  • Nice working environment, great opportunities to develop
  • Requirements : Ideal Candidate

    Ideal Candidate

  • Minimum : Bachelor's Degree
  • Preferred Relevant professional qualifications (. ITIL, Lean Six Sigma, PMI)
  • Experience of having successfully operated at prime customer contact level Service
  • Familiar with P&L management and contractual budget
  • Strong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
  • Experience working in a virtual environment
  • trong presentation skills with experience of presenting to senior customer representatives
  • English proficiency / German and / or French is an advantage
  • Benefits : Skills :

    Skills :

    ITIL Certified, KPI, Lean Six Sigma, PMI, SDMS, Service-Level Agreements (SLA)

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