IT Support Associate
PartnerHero
Bucharest, RO
3 zile în urmă

About PartnerHero :

This isn’t your average outsourcing company. We only hire dedicated individuals who are ready to grow professionally and take pride in representing our clients.

We’re equally committed to our team members as they are to us. PartnerHero is a culture of mutual empowerment where our Heroes have many opportunities for professional development.

See our benefits section for details.

Description

We’re currently searching for passionate candidates with up-to-date knowledge and expertise for the role of Information Technology support.

Your main focus will be to provide IT-related support for PartnerHero associates in their daily tasks, maintain IT-related databases, and troubleshoot production-oriented problems that may arise.

Role Overview

As an IT support associate for our IT department, your main focus will be to maintain operational systems status, which includes internet / network, hardware, software, and equipment databases.

You will also be responsible for responding to support requests via email and / or chat.

We constantly interact with people, whether in-person or remotely, to support and troubleshoot any situation that may be impacting their ability to perform their tasks.

Efficient response, good communication skills, and willingness to assist are essential aspects of the role.

Tasks you will handle :

  • HelpDesk support Solve support requests (in-person, ticket, DM)Identify common trends and underlying problemsSupport PartnerHero associates with IT-related tasksPerform admin tasks within various cloud platforms (G Suite, Slack, etc.)
  • EquipmentPrepare and assign equipment to new hiresReview returned equipment and updateWork with People Operations to identify equipment needsOS / Application patching and maintenance
  • IT Database entry and auditingRegister new equipment in our databaseUpdate equipment assignments / status
  • Maintains QoS by establishing and enforcing IT policiesEducate associates and present information on IT policiesUpdate self-help documents so associates can solve minor issues on their own Lead basic troubleshooting workshops
  • Perform routine security audits in support of PartnerHero’s information security program
  • Network troubleshooting / maintenanceEnsure maximum uptimeSchedule / manually deploy firmware updates while minimizing downtime
  • Requirements :

  • Great English skills
  • Great interpersonal and customer service skills
  • Problem-solving skills
  • Excellent written / verbal communication skills
  • 1-2 years of experience in information technology or technical support
  • Extensive familiarity with Windows & MacOS operating systems
  • Familiarity with cloud platforms such as Google G Suite, Slack, and others
  • Understanding of network fundamentals
  • Proactive and self-manageable
  • Process-oriented
  • Teamwork mentality
  • Have a good eye for process improvement
  • Software Maintenance
  • Software Testing
  • PH English Score

  • 8 in writing and spoken (each) Should be able to use and apply IT terminology in both languages.
  • PRIVACY NOTICE

    PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

    To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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