1st Line Support (full remote)
Cluj-Napoca, Romania
1 zi în urmă
source : Just Join IT

Customer Support (nice to have)

Helpdesk (nice to have)

1st (nice to have)

Your responsibilities

  • Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Assist in the onboarding of operator integrations
  • Our requirements

  • Excellent English communication skills
  • Passion for IT, even with very little experience (students are also welcome)
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24 / 7 (of course, your schedule and life-work balance will be greatly taken into account)
  • Level head, calm and clear thinking, open-mindedness, and flexibility
  • What we offer

  • Remote / hybrid and flexible working schedule
  • Private medical subscription for you and family members
  • Training and professional certifications programs
  • Team buildings and parties
  • Raportați această lucrare

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