Azure IaaS VM Support Engineer (English + GE
Microsoft
Bucharest, Bucharest, Romania
‎în urmă cu 7 ore

This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

The Azure IaaS VM Support Engineer is responsible for support delivery, providing technical support to Azure customers by resolving technical issues on the Azure VM by leveraging the internal knowledge repositories and ensuring customer satisfaction.

The Azure IaaS VM Support Engineer will need to closely collaborate with engineering and operations, and other support engineers.

Responsibilities

As an Azure IaaS VM support engineer you will be responsible for :

  • Customer Issue Resolution & Responsiveness
  • Drive the communication with the customer to provide top class support
  • Collaborate with cross-group peers both proactively and reactively.
  • Document troubleshooting steps
  • Identify current knowledge deficiencies / training needs, as well as potential future needs.
  • Implement your development plan, actively seek development opportunities, and complete all scheduled training.
  • Be available for weekend shifts during EMEA hours periodically, if necessary.
  • LANGUAGE SKILLS

    Fluency in English is mandatory. Second language as plus : French / Italian / German

    SOFT SKILLS

  • Handle technically challenging and politically hot customer situations
  • Strong communications skills Excellent spoken and written English communication skills
  • Effective, polished interaction with customer to gather information
  • Cross-team collaboration
  • Logical and Critical thinking
  • Passion for technology and customer support
  • TECHNICAL SKILLS

    Knowledge of at least one of the two OS families :

  • Operating Systems (Windows or Linux)
  • Familiarity with OS Internals concepts (Windows or Linux) and Storage
  • Demonstrable troubleshooting skills / experience
  • Virtualization and Cloud :

  • Understanding of Virtualization concepts and virtual system administration
  • Experience with VM configuration and administration
  • Understanding of cloud vs. on premise computing
  • Microsoft Azure Platform (as a plus)
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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