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Inviting applications for the role of Sales Admin Process Associate with Danish!
Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)
Processing orders / customer requests for :
Booking of Orders in the ERP system
Handling customer requests
Ensure resolution to customer requests
Follow-up on pending items
Offering information to customers via e-mails / phone;
Updating ERP regarding clients, supplies, pricing;
Gathering information from logistics partners and informing customers regarding availability and deliveries;
Creating orders (SOs) in the ERP system;
Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
Building a relation with clients and sales representatives;
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and customer requests
Solving issues regarding damaged goods, shipment delayed, etc
Handling any issues, looking for solutions along with all the parties involved
Escalating any problems, delays, inconsistencies
Handling complaints related to logistics and return transports
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!
Communicative level of Danish.
High School Degree (University graduate or Economic studies are an advantage);
Customer service experience - would be a plus
Similar experience in the field;
Work experience with an ERP system (SAP -advantage);
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts