Sales Consulting
Brasov, Romania
2 zile în urmă

Our client is a global management consulting and professional services firm that providers strategy, consulting, digital, technology and operations services.

Responsibilities :

  • Interpret day-to-day business objectives and prepare / execute operational practices / work programs in collaboration with the team supervisor
  • Review all incoming work for clarity, provide clear work directions
  • Prepare, analyze and interpret complex reports / information and formulate conclusions
  • Act as technical and functional resource and Subject Matter Expert for team members, peers and / or clients as assigned
  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives
  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables
  • Assist with providing operational statistics and escalate operational issues to direct manager
  • Prepares, coordinates and conducts performance appraisals, and gives counsel to employees on career and performance / disciplinary issues
  • Requirements :

  • Fluency in English and German
  • Coaching / mentoring skills
  • Strong customer service skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Advanced written and verbal communication skills; manages internal and external / client communications with individuals at all levels
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