Job Description - OMC Customer Success Manager with French (18001B73) Preferred Qualifications
The objective of the Customer Success Manager (CSM) is to maximize customer retention and expansion by facilitating activities and guiding them to the solutions value while also driving increased SaaS revenue.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
In this role you will act as an enabler and trusted advisor to your customers to ensure they
remain successful and engaged with the solution so they understand the full value of their investment with Oracle. For this role you will need to be definitive in your goals but flexible in your approach.
closely with sales, implementation success managers and customer success executives to enable further
adoption of Oracle products within your customers. You are one team, all responsible for delivering
value to the customer with deep product knowledge and discovery expertise.
Consistent, adherent and diligent collaboration with the internal stakeholder team including the
Customer Success Executive (CSE) is required for the team to be pro-active in delivering value to your customers.
The CSE works at strategic level across all product pillars in the cloud. Teamwork and regularcommunication between you both is fundamental to delivering the overall objective to the customer.
Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle
Detailed Description and Job Requirements Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations.
Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to complete a pre-
employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.
This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).