Desktop Support Engineer
Safeguard Global
Iasi, Romania
5 zile în urmă

Role Overview

Safeguard Global is currently seeking a Desktop Support Engineer to be part of an existing global team providing desk-side and remote support to Safeguard Global staff.

You will primarily deal with users located in EMEA but may be required to assist your teammates globally.

We are a rapidly growing global payroll processing company with visions of dominating the market space. Our developing technology is leading-edge, and we intend to continue to disrupt the industry as we have done for over the last 10 years.

The successful candidate will join a global team responsible for the technical support and maintenance of appropriate company technology systems and end user devices to ensure users are able to perform their daily activities in a secure, effective, and efficient manner.

The ideal applicant will have a blend of technical, organizational, and customer service skills. You will be expected to work independently under guidance to a high technical and organizational standard.

This is an excellent career opportunity for a technically rounded desktop engineer with natural customer service skills.

Key Responsibilities

  • Install, upgrade, support and troubleshoot, Windows 10 and Microsoft Office 365 along with any other authorized desktop applications.
  • Install, upgrade and support for company defined peripheral devices.
  • Perform general preventative maintenance on relevant IT equipment as required.
  • Performs remedial repairs on computers, laptops, printers and any other authorised
  • peripheral equipment.

  • Familiarize end users on basic software, hardware and peripheral device operation.
  • Work with other IT team members including the server and networking teams as required.
  • Complete work of assigned support tickets and ability to priorities.
  • Take ownership and responsibility of queries, issues and problems assigned.
  • Document, track and monitor problems to ensure a timely resolution.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Skills and Experience

    Required

  • A technically well-rounded IT Engineer with sound experience of Windows 10 and Microsoft Office 2013 / 16 / 365.
  • Proven experience in the operation of PC hardware, diagnosis and parts replacement, software installation, updating and diagnosis.
  • Good English communication skills.
  • Adaptable to changing priorities and new information.
  • Multi-task and remain clearly focused on several tasks at once.
  • Strong attention to detail and the willingness to ensure tasks carried out to a high standard no matter workload.
  • Naturally customer service oriented.
  • A willingness to learn and adapt to new procedures.
  • A team player, happy to learn from the more experienced within the team and educate those less knowledgeable.
  • Advantageous

  • A natural interest in IT technology.
  • Inherent hard-working ethos.
  • Key Behavior’s

    Thinking Things Through

  • Problem Solving : Getting to the root cause of problems and coming up with practical, commercial solutions.
  • Business & Customer Focus : Works consistently in the best interests of customers and the business.
  • Delivering Results

  • Taking responsibility for results : Making things happen, going the extra mile to drive performance and standards. Proactively intervenes to maintain the integrity of information security practices.
  • Engaging Others

  • Skillful Communication : Communicating information clearly, openly, and persuasively.
  • Relationship Building : Building positive relationships with colleagues and customers through respect, listening and teamwork.
  • Adapting to Change

  • Flexibility : Updating skills and knowledge by assessing industry best practice, creating, and maintaining relationships with colleagues, suppliers, and partners, and responding positively to change.
  • Resilience : Demonstrating calmness, confidence, and perseverance in demanding situations.
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