Safeguard Global is currently seeking a Desktop Support Engineer to be part of an existing global team providing desk-side and remote support to Safeguard Global staff.
You will primarily deal with users located in EMEA but may be required to assist your teammates globally.
We are a rapidly growing global payroll processing company with visions of dominating the market space. Our developing technology is leading-edge, and we intend to continue to disrupt the industry as we have done for over the last 10 years.
The successful candidate will join a global team responsible for the technical support and maintenance of appropriate company technology systems and end user devices to ensure users are able to perform their daily activities in a secure, effective, and efficient manner.
The ideal applicant will have a blend of technical, organizational, and customer service skills. You will be expected to work independently under guidance to a high technical and organizational standard.
This is an excellent career opportunity for a technically rounded desktop engineer with natural customer service skills.
Install, upgrade, support and troubleshoot, Windows 10 and Microsoft Office 365 along with any other authorized desktop applications.
Install, upgrade and support for company defined peripheral devices.
Perform general preventative maintenance on relevant IT equipment as required.
Performs remedial repairs on computers, laptops, printers and any other authorised
Familiarize end users on basic software, hardware and peripheral device operation.
Work with other IT team members including the server and networking teams as required.
Complete work of assigned support tickets and ability to priorities.
Take ownership and responsibility of queries, issues and problems assigned.
Document, track and monitor problems to ensure a timely resolution.
Manage and monitor internal assets to ensure accurate inventory records.
Skills and Experience
A technically well-rounded IT Engineer with sound experience of Windows 10 and Microsoft Office 2013 / 16 / 365.
Proven experience in the operation of PC hardware, diagnosis and parts replacement, software installation, updating and diagnosis.
Good English communication skills.
Adaptable to changing priorities and new information.
Multi-task and remain clearly focused on several tasks at once.
Strong attention to detail and the willingness to ensure tasks carried out to a high standard no matter workload.
Naturally customer service oriented.
A willingness to learn and adapt to new procedures.
A team player, happy to learn from the more experienced within the team and educate those less knowledgeable.
A natural interest in IT technology.
Inherent hard-working ethos.
Thinking Things Through
Problem Solving : Getting to the root cause of problems and coming up with practical, commercial solutions.
Business & Customer Focus : Works consistently in the best interests of customers and the business.
Taking responsibility for results : Making things happen, going the extra mile to drive performance and standards. Proactively intervenes to maintain the integrity of information security practices.
Skillful Communication : Communicating information clearly, openly, and persuasively.
Relationship Building : Building positive relationships with colleagues and customers through respect, listening and teamwork.
Adapting to Change
Flexibility : Updating skills and knowledge by assessing industry best practice, creating, and maintaining relationships with colleagues, suppliers, and partners, and responding positively to change.
Resilience : Demonstrating calmness, confidence, and perseverance in demanding situations.