Cloud Application Developement Specialist - Customer Success for Cloud app dev
NetSuite Inc.
Bucharest, Romania, RO, RO
‎în urmă cu 2 ore

Job Description - Cloud Application Developement Specialist - Customer Success for Cloud app dev (19000CUJ) Preferred Qualifications

Oracle’s Cloud Customer Success Mission is to make cloud happen.

We focus on :

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

  • Maximise and Accelerate Oracle PaaS / IaaS Adoption
  • Accelerate PaaS / IaaS Utilization, Driving for the Most Appropriate Use Cases Selection and Permanent Implementation
  • Ensure a Successfull, Smooth and Secure Cloud Service Usage Experience
  • Drive the net retention rate
  • Within our organization we are recruiting for a brand new role to cover Cloud Application Development(Java, Chatbots, Blockchain, Application Container, API, Developer, etc) .

    As a Cloud Application Development Specialist - Customer Successr in Oracle, you manage and assist our customers' Adoption Journey into Oracle Cloud Application Development portfolio and ensure they get the most out of their investment.

    You will work with microservices, blockchanin, functionless technologies as well as containers, API Managements, chatbots and the entire Developer portfolio .

    This role is 100% cloud focused and blends technical hands-on and business skills.

    Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

    Main Responsibilities

  • Drives Cloud Application Development Adoption within the contract base.
  • Build the technical design of the Cloud Application Development use case and deployment architecture
  • Run hands-on and conceptual workshops, and Proof of concepts
  • Build workshop materials, best practices, recommendations
  • Using your technical expertise and product knowledge to respond to technical questions from customers around Oracle Cloud products and solutions
  • Deliver cloud application development advisory services to customers
  • Onboard our customers into Cloud Application Development
  • Serves as the voice of the customer the customers’ advocate and provide feedback to product management and development organizations to enhance both the Service and Oracle processes
  • Driving high customer Satisfaction through the cloud adoption
  • Educate customers on new cloud application development services / features / services / use cases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Assisting with or leading the development of relevant material such as workshops, demonstrations and training.
  • Maintain relationships with Product Management and ensure that feedback to / from the EMEA Customer Success organisation is prioritised appropriately
  • This is an EMEA Role : travel is expected up to 40% of time
  • What we are looking for :

  • Ideally works in an Cloud Computing related role today (presales, consulting and development)
  • Middleware (J2E development, application development with other technology than J2E, micro services, Business Process Management, SOA, API management, data integration or IoT)
  • Additional languages : Python / PHP / Ruby, etc
  • Scripting languages an advantage. Ideally JavaScript frameworks like Angular JS, React, Knockout, etc.,
  • Understanding of IaaS / PaaS Solution Architectures will be an advantage.
  • Experience in developing Cloud Native Applications, Containers and Microservices
  • Good understanding on DevOps tools & virtualization technologies
  • Experience working with Mobile application development is an advantage.
  • Enthusiasm, energy and ability to evangelize and expand the footprint of seeded markets in the public cloud platform
  • Good listener, product and client centric attitude, strong in relationship building, good communicator, and coordinator, leadership skills across various business units
  • Willingness to travel to customer locations (approx. 40%)
  • What we offer :

  • Fantastic environment to develop your career
  • An environment that is focused on continuous learning we are a cloud only organization
  • Develop new personal skills
  • A challenging and interesting work environment with the possibility for interaction with colleagues, customers and partners
  • Attractive salary and benefits
  • As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Detailed Description and Job Requirements Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.

    Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.

    Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.

    Identify product expansion / up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

    Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.

    Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to successfully complete a pre-

    employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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