Account Director
Hogarth
Bucharest, Bucharest, Romania
2 zile în urmă

do at Hogarth?

Act as a leader within the Client Services Department and is pivotal to the smooth running of the business. The Account Director is responsible for the highest level of client relationships, managing the team, building relationships with stakeholders and delivering against budgets and workflows.

The successful candidate should have a proven track record within account handling, have knowledge of industry best-practice and have a strong commercial acumen.

  • Overall responsibility for managing account team
  • Attending client and new business meetings where digital / print knowledge expertise is required
  • Coach and develop team in their role to ensure workflow efficiency and Client satisfaction
  • Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs and KPI’s
  • Build relationships with key stakeholders, manage perceptions and expectations
  • Work with Print Production / Broadcast / Digital teams and Client to explore client business requirements and opportunities, while contributing to the development of innovative solutions that support business objectives
  • Agree workflow linked to Activity Based Costing for all new accounts
  • Lead implementation of new services
  • Resolve client issues / complaints to the satisfaction of main stakeholders
  • Ensure regular performance evaluation and financial reporting as per agreed recurrence.
  • Remain informed of developments / competitor activity
  • Requirements

  • 5 to 7 years of experience in a similar role
  • Experience of working in a 360 campaigns coordination role
  • Experience managing and servicing international accounts in 5+ markets with multiple stakeholders
  • Experience of running an extended team (5+ members) including resource planning and people management
  • Experience of budgeting and forecasting
  • Understanding of financial compliance procedures
  • Sound technical understanding of Client requirements
  • Commercial acumen
  • Problem solver
  • Good networking skills
  • Proven ability to make informed decisions and based on sound knowledge
  • Capability of working under pressure and to tight deadlines
  • Fluent oral and written English
  • Highly organised, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges
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