When trainers and learners meet, they focus on learning. We handle the rest.
Together with your team, you will be bringing together Trainers and Learners in perfectly organized training events, from the comfort of your office desk.
Our Ideal Candidate :
Has excellent people management skills
Has excellent verbal and written communication skills and speaks Spanish and English fluently
Has experience of working in a client facing role
Is comfortable working with new systems and apps (no IT programming knowledge required) and with Excel / Word / PowerPoint
Likes to keep things organized
Has amazing problem-solving skills and can identify trends
Is highly motivated, proactive and flexible regarding process change
Similar working experience is a plus
Main responsibilities :
Your mission will be to lead and provide direction for an operational team.
Organizing and conducting client meetings; keeping the client informed on team progress
Implementing changes and various projects
Proactively identifying process improvements; working with the client and internal departments to implement them
Developing performance reports based on specific indicators (e.g. : SLA, KPI)
Handling client escalations and escalated HR issues from the team
Conducting meetings and performance reviews with each team member
Delegating and allocating tasks to the team, to meet targets
Recruiting new team members and handles the staff planning. Supports training
Managing day to day contact with the other departments in Conduent (e.g. : IT, HR and Acquisitions)
Multi-tasking, prioritizing work and managing time according on business needs.
Working to deadlines with efficiency and accuracy
Identifying and reporting any issue / non-conformity to the Quality Assurance team and actively participating in the correction and prevention actions
Your Benefits :
Transport to and from work provided by the company
Private life insurance
Private subscription for medical health care in a private clinic
Fixed monthly salary and added monthly bonus based on goals achievement
Initial training on tools and HR processes and continuous specialized training on Learning processes and Leadership
Please note that by applying for consideration for employment, you give Conduent your permission to process your data. This communication provides access to our Candidate Privacy Notice.
It explains in clear language what information we collect, how we use it, and the choices and controls you have. Please carefully read our Candidate Privacy Notice :
Organization Learning & Development