Support Engineer - Azure Synapse Analytics
Microsoft
Bucharest, Bucharest, Romania
‎în urmă cu 8 ore

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth.

The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web.

They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers.

From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Qualifications

    Language Qualification

    Portuguese OR Spanish Language : fluent in reading, writing and speaking.

    English Language : confident in reading, writing and speaking.

    Fluent in German / French / Italian and confident in reading, writing and speaking English.

    Required

  • Experience with one or more Big Data or Analytics Products and Services
  • o Azure Data Factory

    o Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks

    o Azure Cosmos DB, NoSQL Services, MongoDB

    o Data Lake

    o Cloud Streaming technologies

  • Open Source Ecosystem (Linux, Apache, etc.)
  • Developer Experience : Python, Scala, R
  • Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or consulting, customer or technical support or consulting or end-user support.
  • Experience in one or more of these areas desirable

  • Programming and debugging experience
  • Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server Analysis Services, SQL Server Integration Services
  • Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
  • Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
  • Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
  • Ability to distill, prioritize and act on feedback from a variety of sources
  • BA, BS degree
  • At least 2 years’ experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and / or SQL language.

    At least 1 year of experience interacting with customers / end-users in any of the following : customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or consulting

    Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential

    Excellent Communication Skills - verbal, listening, and written (including technical writing).

    Passion for technology, lifelong learning and professional development.

    Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring

    Strong troubleshooting skills of complex technical issues involving multiple technologies

    Raportați această lucrare
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular