Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today!
Job Purpose ( Management, Strategic, Operational )
The HS is responsible for technical support and training to technicians of our service providers. He is responsible also for pre sales support and for review with service providers.
Technical Expertise, Decision Making , Resource Management, Leadership requirements
Specific duties will split as following and will include :
Product technical support by remote
Deliver Training to the service partners and channel partners
Deliver customize training for customers- first level training, help desk, diagnosis
Provide to the Service Partner, Channel Service Partners hardware second level support, including supplies, print quality, etc.
Provide phone and email technical support on hw products within service life
Log a Call in Siebel to escalate the case to the third level group
Analyse the cause of technical problems and find solutions and implementations
Analyse and document field solutions
Pre sales support to Sales Rep. regarding tenders (PIF analyse, different product specification, features, etc.)
Customer visits for demo presentations or installations
Post-sales support to Sales Rep. regarding tender for LA, MPS, and BAU (installation, configuration, compatibility, etc.)
Manage rollout of installation and test configuration
Manage and create SHI (Special Handling Instructions) for customers
Periodic technical review to the customers (ASP-BSD) for technical info, problem escalation, upgrade info and new certification
Periodic technical review with service partners regarding quality of service, technical problems and pending actions
Support for admin (Budapest) regarding analyse and approval of escalation and requests by BSD for customer damage and normal request of spare parts
Job Requirements : Skills & Abilities
Education : high school education in IT
It is necessary at least 3-4 years of experience in the same or similar role.
Strong technical skills
Very good presentation and communication
Team worker ability
Attitude to travel frequently through the country
Excellent English level required
Good problem solver