Hardware Specialist in Romania - 138644
lexmark
EMEA, Romania
‎în urmă cu 15 ore

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!

    Responsibilities

    Job Purpose ( Management, Strategic, Operational )

    The HS is responsible for technical support and training to technicians of our service providers. He is responsible also for pre sales support and for review with service providers.

    Principal Accountabilities

    Technical Expertise, Decision Making , Resource Management, Leadership requirements

    Specific duties will split as following and will include :

  • Product technical support by remote
  • Deliver Training to the service partners and channel partners
  • Deliver customize training for customers- first level training, help desk, diagnosis
  • Provide to the Service Partner, Channel Service Partners hardware second level support, including supplies, print quality, etc.
  • Provide phone and email technical support on hw products within service life
  • Log a Call in Siebel to escalate the case to the third level group
  • Analyse the cause of technical problems and find solutions and implementations
  • Analyse and document field solutions
  • Pre sales support to Sales Rep. regarding tenders (PIF analyse, different product specification, features, etc.)
  • Customer visits for demo presentations or installations
  • Post-sales support to Sales Rep. regarding tender for LA, MPS, and BAU (installation, configuration, compatibility, etc.)
  • Manage rollout of installation and test configuration
  • Manage and create SHI (Special Handling Instructions) for customers
  • Periodic technical review to the customers (ASP-BSD) for technical info, problem escalation, upgrade info and new certification
  • Periodic technical review with service partners regarding quality of service, technical problems and pending actions
  • Support for admin (Budapest) regarding analyse and approval of escalation and requests by BSD for customer damage and normal request of spare parts
  • Job Requirements : Skills & Abilities

    Education : high school education in IT

    It is necessary at least 3-4 years of experience in the same or similar role.

    Strong technical skills

    Very good presentation and communication

    Team worker ability

    Attitude to travel frequently through the country

    Excellent English level required

    Good problem solver

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