Service Management Lead
Vodafone Limited
Romania,Ilfov,Pipera
6 zile în urmă

Technology is a playground for ideas!Vodafone Shared Services Romania is the place to make them come to life.If you want to invest more in a career rather than just a job, Meet us, Join us, Grow with us!We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.

Reflect on what your motivation is to come on board! We’re eager to hear your story.We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.Your day to day :

  • Manage relationships and service quality between GNOC (Group NOC) and Local Customer Service Management, escalation point for Local Network Operations.
  • Ensure SLA compliance and unmatched customer experience for key operational processes, especially Service Quality Mgmt.
  • Provide both Consumer and Enterprise Service Level Management.
  • With these activities you will have a great impact on our business :

  • Interface between Local Network Operations and GNOC for SLA / OLA design & review.
  • Harmonize Service Level Management process and KPIs across Network Operations.
  • Service Quality Management process owner.
  • Service ownership for centrally managed services from GNOC.
  • Deliver regular presentation of Service Performance ( network and / or NOC) for Technical Directors and Head of Ops from Local Markets.
  • Deliver Service Improvement Plans .
  • Ensure Local Market requirements are taken into account in Service Delivery.
  • With these skills you are a great candidate :

  • Mobile and fixed telecommunication background with functional experience (multinational).
  • Strong understanding of the business processes / business acumen and experience in process improvement & design.
  • Fluent English and additional language (Italian, German, Spanish).
  • Communication, negotiation, influencing and presentation skills.
  • Cross cultural sensitivity.
  • University degree in Telecom.
  • Telecom background : minimum 5 years.
  • Experience of data analytics, statistics and reporting.
  • Sounds like the perfect job?We’ve got even more to offer :

  • Work from Home You can have home office 1 day per week
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of an technology changing company
  • Flexible Vacation Take time off when you need it, we trust you
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