Number Porting Administrator- German Speaker
Colt Technology Services
Sibiu, RO
6 zile în urmă
  • Help COLT to secure and increase the revenue by making sure that COLT policies are followed.
  • Contribute to customer satisfaction by providing honest and clear communication to the customer and showing proactivity.
  • Registering and documenting in the tools, ensuring the accuracy of the information.
  • Scheduling and coordination of Number Porting’s with customers and other carriers for Colt's Voice products in good quality & within agreed SLAs
  • Verify the porting requirement raised by colt customers for various voice products like Voice line, SIP Trunking, Number Hosting, etc
  • Initiate porting request with carriers / Local PTT & regularly follow-up to see the progress & finalize porting date.
  • Notify COLT customers related to scheduling of their Number Porting request.
  • Porting rejection management in coordination with customer & other carriers.
  • Coordinate internally with various internal teams like Sales, Ordering, Configuration management, Project management etc whenever there is a requirement.
  • Update colt’s main databases.
  • React to escalation as per business priority
  • Attend regular calls with customers as applicable.
  • Flexible to work on Bank Holidays as per business needs.
  • Key accountabilities

  • Strong organizational skills (ability to organize own workload with the given prioritization guidelines) and a quick learner.
  • Good communication skills, English & German (Verbal & Written both)
  • Good MS office or similar product know how ("Computer Literate")
  • Willingness to learn and develop skills to learn multiple countries porting requests.
  • Customer service experience in multinational company
  • Ability to deal with written customer requests Strong customer satisfaction attitude
  • Flexibility in order to absorb changes in processes and the company structure easily
  • Ability to work on multiple cases simultaneously
  • Flexibility to work effectively within a team, cross-team or individually
  • Experience in working with order processing systems and ticket tools is an advantage.
  • Other accountabilities (optional)

    Key performance indicators (financial and non-financial)

  • Ensuring completion of requisite tasks as per customer expectations and within agreed SLA.
  • Ensuring that all the relevant tasks are completed with high Quality Standards and
  • First Time Right

  • Delivery KPI’s to be maintained as per the norms
  • Relationships and key contacts

  • Coordinate and maintain relationship with key stakeholders which includes Central ordering team, Order processing, Sales, Service Contract managers, Delivery teams, TRC, TAC, Billing teams etc
  • Role specific requirements

    Skills & Experience

  • The ideal candidate should have Industry experience (2.0 5.0 years)
  • Behaviours

  • Completes tasks, meeting all agreed standards of delivery.
  • Excellent communication along with listening skills to clearly communicate, influence and understand the requirements clearly without any ambiguity
  • Ability to work well under pressure and meet tight deadlines.
  • Personal focus on continuous improvement and innovation.
  • Excellent interpersonal skills : able to coordinate effectively within virtual team spread at many locations and across the different teams in India and Europe
  • Ability to critically analyse the things from various perspectives
  • Ability to understand highly complex processes and conceptualize those.
  • Demonstrates excellent decision-making skills and is focused on success.
  • Displays a high level of initiative and works proactively
  • Others

  • Be aware of colt information security, business continuity, quality and other ISO or equivalent policies / industry standards and discharge duties against them as appropriate.
  • Identify risks related to process and information security and treat / mitigate the same as appropriate
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