1st level support with German for LeanIX
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
6 zile în urmă

Job Description

  • Offers 1st level support for Bosch users and / or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions;
  • Identifies, analyzes, solves and documents the errors reported by the users;
  • Assures correctness and durability for the offered solutions;
  • Participates in the improvement of the quantitative parameters of the customer service;
  • Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;
  • Records the essential points of the call / email in the ticketing system according to Work Instructions;
  • Offers support to colleagues in need and proves team spirit;
  • Is trained and assumes the changes that have occurred in the procedures and services of the company;
  • Asks for help from colleagues with more knowledge / experience (2nd level or Product Owners) in order to solve difficult calls / emails;
  • Support during normal business hours
  • Offer support to Product Management coordinator on demand.
  • Qualifications

  • Language : English and German (mandatory);
  • Support experience minimum 1 year
  • Optional : base knowledge on web application support
  • Ability to communicate, adequate tone, active listening;
  • Customer oriented;
  • Flexibility;
  • Persuasion;
  • Promote company’s image;
  • Positive attitude;
  • Autonomous;
  • Ability to remain calm during tense situations;
  • Customer counseling.
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