1st level support with German for LeanIX

Bosch Service Solutions S.R.L.

Timișoara, TM, ro

6 zile în urmă

Job Description

Offers 1st level support for Bosch users and / or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions;

Identifies, analyzes, solves and documents the errors reported by the users;

Assures correctness and durability for the offered solutions;

Participates in the improvement of the quantitative parameters of the customer service;

Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;

Records the essential points of the call / email in the ticketing system according to Work Instructions;

Offers support to colleagues in need and proves team spirit;

Is trained and assumes the changes that have occurred in the procedures and services of the company;

Asks for help from colleagues with more knowledge / experience (2nd level or Product Owners) in order to solve difficult calls / emails;

Support during normal business hours

Offer support to Product Management coordinator on demand.

Qualifications

Language : English and German (mandatory);

Support experience minimum 1 year

Optional : base knowledge on web application support

Ability to communicate, adequate tone, active listening;

Customer oriented;

Flexibility;

Persuasion;

Promote company’s image;

Positive attitude;

Autonomous;

Ability to remain calm during tense situations;

Customer counseling.

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