CS Second Line Team Leader
Cluj Napoca, RO
‎în urmă cu 16 ore

Our CS Second Line Team Leader

Loves to get the best out of his / her team! Because YOU are skilled in quality / quantity management and truly are a people person.

You are continuously improving the productivity and using quality monitoring tools and feedback from our quality controllers.

It goes without saying that you make sure the team will be enthusiastic and motivated throughout these improvements. You report to the Second Line Operations Manager.

You are successful because it is in your nature to build a team with a common goal : providing the best possible service to our vidaXL customers! In addition, you are a self-starter that does not wait around for instructions.

You will proactively gather the information you need and organize your own tasks accordingly so you can achieve the best results.

What you will do

  • Manage one out of the four 2nd Line teams
  • Develop and coach your team and provide individual and collective team feedback
  • Monitor and improve output
  • Prepare and control personal CSR files
  • Document and report results and process developments
  • Analyse and give recommendations
  • Contribute to the annual development plan
  • Must haves

  • Experience as a team leader / supervisor in a contact centre
  • Good communication and coaching skills
  • Creativity
  • Strong analytic qualities
  • Excellent in the English language (also FR is preferred)
  • vidaXL as employer

    vidaXL is a dynamic and international company that stimulates curiosity, passion, and personal development. vidaXL applauds thinking big and taking on new challenges.

    Come by to meet our colleagues and to see the teams of professionals in action. All our colleagues have different backgrounds, but they have at least a few things in common ambition, job satisfaction and the optimal use of skills.

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