EUC Remote Support
Infosys BPM
Bucharest
1 zi în urmă

Why Infosys

As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 50 countries to renew their core and simultaneously innovate into new frontiers.

Whilst we constantly challenge convention, some things remain unchanged : the unwavering ethics, transparency and respect behind everything we do.

We will always be a company powered by intellect and driven by values.

So, if your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

From engineering to application development, knowledge management and business process management, our team of 225,000+ innovators across the globe is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake.

Role Specifications

  • To provide technical support answering support queries either onsite or via phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to project Policies and Procedures.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected in the ticketing system, ServiceNow.
  • To escalate more complex service issues to the relevant next level IT personnel.
  • Troubleshooting & Problem Solving of Workstation related problems.
  • Maintaining Workstations with windows 10 / 11 through Intune.
  • Support of Windows and MS Office 365 products including but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint.
  • Troubleshoot MS Active Sync, manage 2FA authentication in RSA Console and maintain the access to internal tool through SSL VPN.
  • Ability to do remote support (tools like Logmein will be provided).
  • Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications.
  • Outstanding Client Service Skills.
  • Administration Experience of MS Active Directory users & groups, policies and management concepts.
  • Ensure adherence to quality / security standards defined for optimal performance.
  • Able to work in shifts from Monday to Friday and availability to work on Bank Holidays.
  • Qualifications

  • Experience supporting remote users and environments
  • Excellent verbal and written communication skills
  • Strong Presentation Skills
  • Strong technology troubleshooting skills
  • Exhibits strong technical decision making
  • Strong organizational and problem-solving skills
  • Microsoft Windows 10 / 11 in a managed desktop environment
  • Microsoft Office 365 in a managed desktop environment
  • Enterprise desktop imaging and deployment technologies
  • Standard desktop, workstation & laptop hardware and software troubleshooting
  • Peripheral troubleshooting (printers, scanners)
  • ITIL Foundations training
  • Nice to have

  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues;
  • ability to think quickly

  • Excellent attention to detail yet ability to understand the big picture
  • Ability to track and document project deliverables
  • Good working knowledge of computer systems. Knowledge on ERP, CRM systems (Service Now) is an advantage
  • Reliable and able to work under pressure
  • Flexible to travel across Europe
  • Our Offer

  • Learning and development possibilities, and training on the job
  • Interesting tasks and international projects
  • Open minded, dynamic and international company culture in a global innovative IT company
  • Pleasant working environment with friendly colleagues in a modern office
  • You can expect interesting tasks and challenging projects, as well as motivated and friendly teams.
  • If you want to be successful with us, we are looking forward to receiving your application.
  • Romania

    State / Region / Province

    Skillset

    Technology Messaging and Collaboration Administration Office 365

    Role Designation

    834ATECHAL Technology Analyst

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