Customer Support Representative in GREEK (Cluj-Napoca/WAH)
SYKES ENTERPRISES EASTERN EUROPE S.R.L.
Remote (de acasă)
5 zile în urmă
source : EJOBS GROUP

Candidatul ideal

  • Proficient in Greek
  • Previous experience of or aptitude for Customer Service.
  • Good organizational skills.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and thе ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • Ability to adapt to a continuously changing environment and procedures.
  • Descrierea jobului

  • To respond to all customer enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full technical knowledge of client products and services.
  • To be able to rеcognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested / required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
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