Hot Switching L1/L2Technical Support Engineer
Luxoft
Bucharest, RO
5 zile în urmă

Project Description

The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.

The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

WORKING ON SHIFTS to cover 7 am - 21 pm

Responsibilities

  • Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
  • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
  • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
  • Provide on-site support for customers when needed.
  • Must

  • English fluency both written and spoken
  • L1 requirements

  • From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred.
  • Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months.
  • Eager to learn technology, interest in programming and scripting
  • Network fundamentals including routing, switching and security technologies
  • Excellent team player
  • Strong problem-solving skills
  • Knowledge in IP networking in layers 2-4(TCP / IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
  • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
  • Ability to learn and integrate new technologies in a fast-paced environment
  • L2 requirement

  • L1 requirement
  • 2-3+ years of experience in a support role (field engineers or as technical support engineer)
  • Experience mentoring junior team members
  • Achieved a minimum of JNCIS certification and preferably JNCIP (CCNP or eq.) level certification
  • Working experience with traffic generators and network protocols analysis tools
  • Presentation skills
  • Strong problem-solving skills, applicable to large and complex network scenarios
  • Proven escalation management and leadership skills
  • Able to multitask when several critical issues happen simultaneously
  • Nice to have

    Knowledge of UNIX / Linux operating systems

    Good understanding of TCP / IP

    Ability to analyze packet captures

    Excellent client-facing skills

    Languages

  • English : Upper-intermediate
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