Collections Officer with Portuguese
Accenture Romania
Bucharest, Romania
‎în urmă cu 3 ore
source : Top Language Jobs

Job Description

  • Contact customers via e-mail / phone / fax and initiate collection activities;
  • Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
  • Provide necessary information of credit worthiness to customer service when required;
  • Manage the customer portfolio within the agreed credit terms and credit limits;
  • Meet cash collection targets keep up-to-date;
  • Deliver service in line with agreed controls and procedures.
  • Input notes on payment agreements and follow-up actions;
  • Reinstate accounts when payment is received;
  • Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
  • Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
  • Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
  • Register invoice disputes;
  • Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;
  • Carnival Corporation reimagines guest experiences with high-touch tech. Read More Qualifications

  • Fluency in Portuguese
  • Good understanding of English (B2);
  • 0-2 years of collection experience;
  • Experience with accounting systems, cash applications, customer service, SAP would be a plus;
  • Competent Microsoft Office user : Excel, Word and Power Point;
  • Ability to solve urgent matters and work under pressure;
  • Ability to prioritize and schedule workload;
  • Reliable, active approach striving for process improvement;
  • Responsibility, accuracy;
  • Team player.
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