Respond to the technical incidents reported by the business customers through a system of ticketing;
Investigate, diagnose and assign the incidents to the right engineer;
Follow the incident life cycle logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
Participate in calls with the technical account managers to discuss the incidents;
Create weekly and monthly reports with the incidents opened / resolved.
READ MORE OF THE JOB DESCRIPTION
You are fluent in Spanish & English;
You are familiar with MS Word, MS Excel, MS Outlook;
You don’t have experience, but you want to learn from our professionals;
You are a team player with good communication skills;
You are self-motivated, with a positive attitude and approach;
You are able to solve urgent matters and work under pressure;
You are responsible in a work environment.
What’s in it for you?
Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;
Receive an attractive benefits package including : 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
Opportunity to be involved in sports activities and volunteering initiatives
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.