Support Advocate with German
Tradeshift
Bucharest, Bucharest, Romania
4 zile în urmă
Job Description

Role
The scope of the Support Team starts at the initial engagement of the product and extends through the life cycle of every account. You will bridge the communication gap cross-functionality within Tradeshift and do what is needed daily to keep our users alive and engaged. 

What a day is like:
Our Support Advocate are core to Tradeshift's process and work closely with our customers, their suppliers, and cross functionally throughout our organization to achieve success for our users. You will work side by side with some of the biggest brands in the world, integrating their supplier networks and acting as the primary point of communication. Here is a bit about what to expect: 

  • Ensure that our users have a wonderful support experience when dealing with Tradeshift
  • Take part in Tradeshift support events and help develop our community of users and customers
  • Provide phone & live support of our customers, internationally.
  • Be part of the change and release management process when delivering new services to our customers
  • Assist in design, configuration and transition activities in an agile software development environment
  • Navigate within the service incident/problem management process
  • Create document solutions and processes, train internal staff in our applications

Qualifications

You’re perfect for this role if you:
You are looking to make an impact in a role that is fast paced, challenging with huge growth potential. You’re excited to put your language skills to work while assisting our customers located in English speaking countries. You have a natural ability to prioritize many conflicting needs, take initiative to get the job done, and enjoy working independently as well as with your team. 

You also have: 

  • ​​​​​​Fluency in English and German
  • 1-2 years experience in a customer facing role
  • College degree or equivalent work experience
  • Highly data-driven mindset and passion for analytics
  • Excellent communication and presentation skills, highly refined interpersonal skills
  • A calm mindset during stressful or intense tasks and projects


Additional Information

Location
Our Bucharest office is full of “rebels” - people who like to challenge the status quo. We’re a fun group always looking for ways to make an impact and we enjoy the freedom and autonomy we are allowed in our jobs. 

Culture 
Our culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong match in the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock. 

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want 
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Ambitious international startup, and agile environment in Bucharest, Romania
  • Competitive compensation package
  • Career and professional development opportunities (workshops, trainings etc.)
  • Trips to design-camps for working with and learning from professionals in other countries
  • Flexible work hours
  • Company laptop provided
  • Medical Subscription
  • Free drinks & snacks daily, fresh fruits every Monday and Wednesday
  • Safe outdoor bike parking spot
  • Access to Bookster
  • Friendly and relaxed working atmosphere
  • Relaxing spots, games - ping pong, board games
  • Fun team-bonding events such as Team Camps, Hack-a-thons, Game & Field Days,
  • Welcome Breakfast, Happy Hours, Birthdays Celebrations and more!
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