Senior Technical Support Analyst
Aconex
Romania
5 zile în urmă

Job Description - Senior Technical Support Analyst - MySQL team (19000H8Y)

Department Description : Oracle, the world's premier database company, is hiring expert technical support staff for MySQL -

the world's most popular open source database! By joining this proven team of MySQL professionals, you will assist customers in the resolution of their issues with your wide-ranging skill set.

From explaining database internals to reviewing schema design, from application architecture review to client code analysis, from best practices definition to defect analysis -

customers will look to you for assistance in addressing their needs in a timely, professional manner. You will continually exercise and grow your diverse skills as you deliver the highest quality support possible to customers.

Work location is flexible.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Additional Details : Successful candidates will possess the following characteristics and qualifications :

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to complete a pre-

employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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