Service Delivery Operations Manager in Brasov
Brasov, Romania
3 zile în urmă

Job Summary

The Employee agrees on deliverables, budget, schedule, dependencies, servicelevels, operating metrics and scope for a Client Service / Service Delivery Team.

They assign resources and are ultimately accountable to ensure their team orextended team creates deliverables on budget, on schedule and with theappropriate quality.

Key Responsibilitie

  • Identify continuousimprovement and productivity improvement opportunities maximize reuse,minimize redundancy, streamline, drive one-to-many approach, etc.
  • Monitor and analyzeclient and customer satisfaction through available escalation / complaint toolsand survey results and ensure improvement initiatives are driven by clientexpectations and requirements;
  • Ensure teams executeprocesses according to standard methods or approved processes and ensuredeliverables are completed as required in a timely manner;
  • Manage and develop teamcompetency coverage through cross-training, leadership development andsuccession planning;
  • Work with other deliverymanagers and project managers to ensure the Client Service Team / ServiceDelivery Team understands their accountabilities for delivery and how to workacross the teams as needed.
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