This person supports the Infrastructure Systems Lead in the regular cadence with the Delivery teams. Acts as a liaison between Infrastructure and Delivery Teams.
Represents Infrastructure and enforce PTC Cloud standards with global services and / or partners. Mentors new recruits. Executes extended PTC Cloud infrastructure delivery projects and Production Support coverage.
The PTC Cloud Systems Administration team works closely with peers in Network Engineering, Database administration, Disaster Recovery and Application Delivery to provide hosted computing infrastructure supporting PTC Cloud’s customer base.
PTC Cloud support’s the Company’s overall Customer Success organization.
Strong understanding of Operating systems (RH Linux and Windows) running on both VMware and Bare Metal servers including administration, configuration, monitoring, troubleshooting and scripting.
Advanced knowledge of VMware vSphere, SRM, and NSX technologies
Configuration and Troubleshooting of Storage Arrays and ESXi Servers.
Public Cloud experience (AWS and Azure) with relevant knowledge in provisioning, patch management, and troubleshooting of instances deployed in AWS and Azure
Strong understanding of middleware application software including Apache and Tomcat is preferred
Ability to be part of an On-Call Rotation and perform weekend activities as needed
Strong understanding of troubleshooting methodologies and root cause analysis
In-depth knowledge of Windows and Linux operating systems
Experience provisioning environments (Public Cloud - AWS or Azure) (VMWare)
Strong understanding of Active Directory and LDAP
Job Req Number 29379BR