Customer Success Specialist
Axway
Bucharest, RO
2 zile în urmă

Overview

In 2020, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Customer Success Manager to join Axway's family.

Are you ready? Join us now!!!

Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to digitally transform enterprises of all sizes - more than 11,000 in 100 countries at last count.

Axway revitalizes heritage IT infrastructures to enable brilliant digital customer experiences, unlock new business innovation and capabilities, and put companies on a secure, future-proof path for growth.

You'll exchange ideas with a culturally rich global community of over 1,800 members who connect remotely or show up onsite in virtually every time zone on the planet.

And you'll have the support and camaraderie of your Axway leadership and colleagues to serve as a reminder that you're not alone on your journey, and that every day, you've taken one more step forward.

With Axway, you'll go far because we're better together. Learn more : are committed to providing an outstanding product experience and superior service to our customers.

Product Support helps reduce downtime, increase operational efficiency, lower overall product lifecycle costs, improve application availability and promote product utilization.

Our support is 24 / 7 (follow-the-sun access), provided in all three regions (APAC, Americas and Europe, including headquarters) and available regardless of issue severity.

The Customer Success Manager is responsible for the successful implementation and training of Axway’s Syncplicity SaaS business in the EMEA, as well as securing our on-premise AMPLIFY subscription clients .

Customer Success at Axway facilitates effective technology deployment and training all the way through a successful annual subscription.

If you are young and dynamic, have an insatiable hunger for knowledge, your creativity and problem-solving skills are outstanding, please don’t deny us the chance to meet you!

We can offer you a fast-moving and challenging environment in which you will have to manage multiple tasks and priorities, using your attention to detail and customer orientation skills.

Responsibilities

  • Take ownership of designated new customers
  • Capture potential goals and needs of the customer
  • Work with Tech Touch Specialist to collect documentation and / or online resources to send to customers according to customer needs that will resonate with their use cases.
  • Demonstrate the benefits of our solution within their organization and the value adds
  • Monitor KPIs and deliver periodic reports that demonstrate the solution’s ROI
  • Ensure customer requests are answered in a quick and timely manner
  • Set up regular touch-points with main account stakeholders internally and externally
  • Document activities in SFDC and internal Customer Success tool
  • Core business deliverables are : Rapid time-to-value for subscription customersCustomer satisfaction measured through CSAT and NPS
  • Qualifications

  • Excellent written and verbal skills in English
  • Excellent communication skills and customers orientation
  • Good numeracy and attention to detail
  • Ability to manage multiple tasks and prioritize depending on current business objectives
  • Ability to work in a fast-moving and challenging environment
  • Ability to adapt and acquire new skills quickly
  • At least 1-3 years of pertinent technology experience in a software or cloud environment
  • Ability to rapidly learn technical software, and to communicate with technical customers in an IT role
  • Proven experience with MS Office, and or equivalent operational tools
  • The position will require working flexibly and openly with a wide range of team-members and time-zones.

    We are looking for someone with a direct customer relationship experience. The ideal candidate will prove to be a self-starter, self-motivated, solution-oriented individual, with the ability to find creative solutions to complex problems.

    Career Development :

    Employee career development is one of Axway’s major company values; and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

    This is what our candidates can expect from us if they choose to join our team :

  • A personal development plan (technical, product & functional) in order to ensure your integration and your performance
  • Competitive remuneration package and real benefits ( private medical insurance with dental included, meal tickets, gym access, Safari, Bookster, Amazon E-library, team-building etc )
  • Potential for growth in an international company
  • Friendly working environment with experienced professionals
  • Flexible working hours
  • Work from home policy
  • Extra paid vacation days - 25 days / year
  • Open games area table tennis, sports and more!
  • In addition, Axway’s global presence creates opportunities for geographical mobility both within Axway subsidiaries.

    For internal use only!

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