Support Engineer open position @ XWiki Iasi
‎în urmă cu 12 ore

Integrated with the Support & QA team, you will be working on several aspects of the support services in the objective of filling in the following missions :

  • Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
  • Report development status to our clients
  • Report issues to the development teams
  • Report or dispatch tasks on complex issues
  • Continuously have a general understanding of the XWiki product and the client environments
  • Write technical documentation regarding common issues and procedures, both in French and in English
  • Technical requirements

  • You have good programming skills and good database knowledge
  • You have a working knowledge of web technologies (HTML, XML, Javascript, CSS, HTTP)
  • You're aware of web server configuration (Apache Web server, Servlet containers)
  • You know or can learn how to use JIRA (or a similar bug-tracking tool)
  • You're aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)
  • Other expected skills

  • Your verbal and written English skills allow a fluent communication with the international team
  • French is considered a plus if you can write short and detailed descriptions of how our features work
  • You're self motivated and eager to learn fast about pretty much anything we throw at you
  • You know how to deliver on time - but you're not afraid to tell your manager when you're running late
  • Benefits

  • This position can be either part time (30 h / week) or full time (40 h / week)
  • XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
  • You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.
  • We offer a good compensation package with a competitive salary and bonuses based
  • on performance.

    Apply for this position

  • If you are interested in this job position, or for more information about it, please contact us at jobs
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