Discover ING Bank
At ING we encourage you to do your thing , to do more of what you love. This is also the way we articulate our promise to offer frictionless banking.
ING is a frontrunner in the transformation of banking and a company that puts technology at its heart.
Active in Romania for more than 25 years, ING Bank is a pioneer in the local banking industry, bringing innovation in the life of its customers.
Currently, ING is the 4th bank in the local markets, based on the assets and is a universal bank with 1,6 million clients from three business segments : individual clients (Retail), SMEs and Mid-Corporate clients and Wholesale Banking.
Join us! Together we ll empower people and organizations to realize their own vision for a better future.
As Cards DevOps Engineer you will work on multiple and various projects, you will implement the vision and strategy of Cards Tribe with focus on a complex products portfolio which includes POS, mPOS, SoftPos or ecommerce.
You will contribute to developing, improvement, testing and automation of different processes, in relation with business specifications.
More than that, you have the opportunity to change the domestic Cards market through innovations finding in ING Bank a proper environment in order to develop your engineering ideas.
Our environment inspires you to innovate and our Agile way of working empowers you to achieve set goals, while also enhancing your technical skills.
Implement / extend tools and frameworks in order to automate everything : integration, deployment, monitoring, functionality and performance
Responsible for finding solutions, workarounds and / or fixes in order to maintain and improve the functionality of the systems as part of the 2nd line support;
Offers technical support to the 1st line support and to the application users in order to prioritize and solve the problems related to his / her area of expertise, taking over the problem assigned and recorded by the 1st line support in the recording service (e.g. Service Now)
Escalates the problems to the 3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps he takes in order to solve the problem in the recording service and notifies the user or the 1st line support when the problem is complete
Produce and keep update different documents and procedures that are in relation with his area of support, records new solutions in the knowledge database and acts proactively, providing a report with the possible future issues that can arise in his / her area of expertise and the solutions to prevent those problems
Manage project schedules, including testing and delivery to customers
Research, document, and act as subject matter expert on specified applications
Participate in design and improvement processes
Proactively identify issues within the environment and resolve them
Manage and prioritize issues and bugs with vendor and internal teams
Owner for Incident and Problem Management process;
Create scripts to simplify processes and improve alerting
Develop frameworks for manual and automating testing;
Involve in analyzing new change request for in scope applications;
Orchestrate relationship between internal business and external vendors;
Participate in DR / BCP plans
Working in an ITIL environment
What you bring to the team
Bachelor’s degree in Computer Engineering and / or Computer Science, or equivalent industry experience
Knowledge of and experience with Automation tools and processes (ansible, git)
Windows Administration and troubleshooting knowledge;
Knowledge of Microsoft SQL Server;
Good knowledge about EMC Co, ISO8583, Visa & Mastercard compliance rules;
Strong Service Delivery mindset and ability to visualize and shape business understanding and communicate in a way that gets stakeholder buy in
Strong Debugging skills and problem solving mentality
Organized person, focused, able to work under pressure responding to critical incidents calmly, but effectively and capable to meet certain deadlines
Ability to work within the team
Good organizational skills and commitment to fast follow through
Good command of English
Experience using Agile methodology is a plus