Senior Technical Solution Engineer
Micro Focus
Cluj-Napoca, Romania
‎în urmă cu 11 ore

Job Description : Hello!


Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!

Who We Are

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That is high tech without the drama.

You will work on MicroFocus Container Deployment Foundation, which is a container management platform, bases on Kubernetes, to support quicker and easier containerization development.

You’ll be part of a cross-functional team that designs, implements, validates, and delivers software using Agile development practices.

What kind of work would you be doing?

  • Diagnose, troubleshoot, and resolve issues that customers are facing.
  • Work with Product and Engineering teams to effectively prioritize and manage resolution
  • Write Knowledge articles to document known issues and best practices.
  • Document and share customer feedback and feature requests with Product and Engineering teams to aid in development priorities
  • Partner with Sales to resolve customer concerns
  • Increase customer happiness and retention by meeting and exceeding customer support service levels
  • Assist our customers in navigating and implementing our products
  • Participate in calls with support and customers to investigate and communicate on current fix plans and technical issues.
  • Working on defect fixing, hotfix and spike features investigation.
  • What achievements should you have so far?

  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.
  • Experience with containerization, deployment and operations.
  • Typically 1 3 years of experience in software R&D organization, customer facing experience a plus.
  • What about you?

    This is the most important part! We want to retain and build on our collaborative and engaging culture, so we need people to help us achieve this.

  • Master on Linux and shell script
  • Experienced in at least one popular coding language (e.g., Java, C, C++, Python)
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills; mastery in English and local language.
  • Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
  • Additional Or Preferred Qualifications :

  • Experience with Kubernetes
  • Experience with DB, Storage, Network
  • Experience on Public Cloud (AWS, GCP, Azure, etc)
  • What will you get in return?

    As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.

    As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.

    Heard enough?

    What are you waiting for? We are waiting for you


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