Solution Engineering Resourcer
Romania RO
‎în urmă cu 17 ore

Job Summary

Solution Engineering Resourcer-19000WPY

Preferred Qualifications

The job as a Resourcer is challenging and diverse and you will be working in a multinational environment in one of our Solution Engineering Hub (ideally Bucharest or ).

The Solution Engineering is an inspiring place where employees develop skills and build experience to enable them to be successful. What we offer :

  • An interesting multicultural work environment where you will interact with colleagues across EMEA & JAPAC
  • A challenging and varied job, a combination of building basic product knowledge and sales abilities
  • Excellent possibilities to develop yourself and your career in an environment focused on continuous learning and providing ample opportunity to train and develop personal and interpersonal skills
  • What you will be doing :

    We are looking for an organized Resourcer to support our SE management in aligning the right people to the right projects at the right time, by being responsible for staffing and resourcing service requests for a dedicated team / queue of solution engineers.

    You will be learning on-the-job by remotely supporting EMEA & APAC solution engineers by analysing service requests to make sure the right team is involved and identifying and assigning the best resources to support them.

    This will give you the opportunity to build basic product knowledge and combine this with a good commercial sense while working in an international environment.

    The Resourcer will be responsible for resource tracking and allocation across relevant Service Requests, ensuring the right fit of solution engineering capabilities against request requirements, and working to ensure the organization meets its business and customer satisfaction goals through effective resourcing.

    This is a hands-on role, interacting with customer facing solution engineers, SE solution engineers and SE Solutions management.

    The Resourcer also manages tools, data, and reporting pertaining to resource management of SE's staff, including capability, availability and utilization data.

    In addition, the Resourcer will be a focal point for standardization and compliance initiatives in alignment with the Business Optimization function.

    Activities include :

    Requests Staffing : Schedule and coordinate the process of staffing SE resources to customer facing solution engineering requests.

  • Receive and analyse all resource requests for your allocated team / queue
  • Work closely with the Management Team and Subject Matter Experts to understand project staffing needs, prioritization information and capabilities vs staffing requirements
  • Review and recommend project staffing using request requirements and practice data such as : service catalogue, history of engagements, Skills Matrix, availability, time estimates, utilization, business priorities etc.
  • Coordinate with managers as needed to review, recommend, and confirm resource assignments sense of urgency required
  • Ensuring all projects are staffed in a timely manner according to existing SLAs; proactively drive resource issues or escalations in a timely manner
  • Clarify any exceptions to the rules
  • Lead / Participate in weekly resource meetings to address resourcing needs / share knowledge.
  • Resource Data Management and Reporting : Support the development and maintenance of all data management-reporting tools related to resource management.

    Provide relevant resource data reports to management and Business optimization function at predetermined intervals and upon request including utilization, forecasting and KPI reports.

  • Maintain up-to-date information on the services delivered by the allocated team
  • Management of allocated team Skill Matrix & Availability tool, ensuring all resources have their records updated at all times
  • Document and track all open and committed resource assignments, forecast possible at-risk requests or practice resource constraints
  • Analyse and report on key business metrics related to staffing, utilization, progress, issues, etc.
  • Propose enhancements for the tools necessary for efficient and effective staffing
  • Propose process improvements around resource staffing across SE Solutions, while also ensuring process compliance across teams
  • Who you are :

    You come from a professional services or large program management background and understand staffing, utilization and forecasting activities.

    You love complex logistics in a proactive and reactive environment, excited about managing consultant’s schedules and constant change as well as an interest in analytics, modelling and forecasting.

    You understand that constant change is the norm and you are comfortable staffing overall resource requirements across multiple product specializations within several geographic regions.

    You manage time effectively & you are able to monitor performance against deadlines and milestones.

    You can build trust and collaborate across multiple teams in a multicultural environment to ensure targets are being met.

  • You like to consult with others and share information and expertise with them; you build easily team spirit and reconcile conflict;
  • adapt to the team and fit in well.

    You focus on customer needs and meeting customer satisfaction, as well as monitoring and maintaining both quality and productivity.

    You work in a systematic, methodical and orderly way, consistently achieving project goals and delivering results.

    Key requirements

  • Business or Technical / IT university degree with a good understanding of IT market and trends
  • Knowledge and application of Resource Management principles and procedures
  • Prior Resource Management or Program Management experience (strongly preferred)
  • Experience with relevant tools (resource planning and scheduling systems) is an advantage
  • A demonstrable aptitude to learn new technologies; excellent working experience with Microsoft Office Suite, especially Excel, Word, and Outlook
  • Demonstrated high level of analytical and problem-solving skills in managing complex requests & conflicting priorities through a calm and focused approach
  • Ability to manage & influence stakeholders ensuring compliance with the agreed process
  • Good organization, planning and time management skills
  • Excellent inter-personal, written and verbal communication skills in English, including project status reports; additional languages are a plus (e.g. French, German)
  • Work independently with minimal supervision, with resources locally and remotely via phone and WebEx
  • Ability to multi-task and share job responsibilities in virtual teams across EMEA & APAC
  • Results orientation and focus on quality
  • Proactiveness and positive can do attitude to work
  • Detailed Description and Job Requirements

  • Provides direction and specialist knowledge in applying the technology / application to client business. Facilitation of customer product / application understanding through presentations demonstrations and benchmarks;
  • provision of support throughout the sell.

    As a Staff Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction.

    Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product*s strengths, features, benefits, and competitive advantages.

    Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    3 - 5 years business experience preferred; vendor experience also preferred. 3 years relevant computer applications or database / tools preferred.

    Demonstrated proficiency in one multi-user operating system. Knowledge of system and application design preferred. Strong written, verbal, and interpersonal skills.

    Ability to travel as needed. BA / BS degree or equivalent preferred.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

    This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


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